Medical Front Desk (Hiring Immediately)

We are seeking a Patient Concierge to join a team at a medical clinic. This role primarily involves medical front desk duties with a focus on enhancing the patient experience. The successful candidate will work part-time to full-time, with an initial training period, and will need to travel between multiple locations as needed.

Key Responsibilities

• Triage patient-related messages and questions timely.
• Assist patients with resolving issues within the scope of practice, involving the clinical care team when necessary.
• Check and distribute daily faxes, scan documents, and maintain medical records.
• Enter claims for collections and assist with medical record requests.
• Register and guide patients through intake processes, ensuring completion and accuracy of paperwork.
• Maintain clinic areas and manage transactions using POS systems.
• Provide coverage at multiple office locations and attend required staff meetings.
• Verify insurance benefits and engage with referral sources.
• Enhance the experience of referring organizations and providers to the clinics.
• Other duties as assigned to help the office run efficiently.

Qualifications

• At least 1 year of healthcare experience.
• Proficiency in computer skills and ability to navigate team communication tools.
• Strong customer service skills and ability to work in fast-paced environments.
• Competence in handling multiple tasks and maintaining organization.

Experience

• Minimum 1 year of healthcare administrative experience.
• Experience with medical terminology and electronic medical record programs is preferred.

Skills

• Technical skills: Computer knowledge, especially MS Office and data entry.
• Soft skills: Teamwork, communication, organization, and handling stress effectively.

Additional Requirements

• This is a driving role where the candidate must be willing to travel to different clinic locations, although mileage is not reimbursed.
• Flexible work schedule as needed by the clinic locations.

Benefits

• Paid Sick Leave (according to state and local ordinances).
• Health Benefits / Dental / Vision (eligibility requirements apply).
• 401k (eligibility requirements apply).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?