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For Companies At a Glance
- Tasks: Be the go-to person for customer orders, quotes, and product queries.
- Company: Join a global leader in industrial design and manufacturing with 50 years of experience.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring top-notch customer experiences in a fast-paced setting.
- Qualifications: GCSEs in Maths and English required; customer care experience preferred.
- Other info: Training provided on products and systems to help you succeed.
The predicted salary is between 28800 - 43200 £ per year.
Customer Care Advocate
We are working with a global leader who has been established for 50 years and specializes in design, manufacture, and supply for industrial applications. We are currently recruiting for an experienced Customer Care Advocate to join the team in Bedford.
Key Skills Required:
- Educated to GCSE standard or equivalent – Grade 4+ (A-C) in Maths and English; College degree or equivalent work experience preferred
- Previous professional customer care experience within a manufacturing sales environment preferred
- Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required
- Basic to Intermediate Excel Skills preferred
- Experience with SAP is not essential
- Experience with CRM platforms such as Salesforce
- Experience navigating and utilizing corporate websites & eCommerce platforms
- Demonstrated mechanical or technical aptitude preferred
- Patience and approachability with team members
- Team-oriented with the ability to work in a highly dynamic and fast-paced environment with continuous challenges
- Situational adaptability and resourcefulness
- Strong communication, interpersonal, and organizational skills
- Ability to manage daily workload effectively
The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, and other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 will receive general product, systems, and process training on all general IPS products.
Please send your CV to Technical Ltd for immediate consideration.
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Customer Care Advocate employer: Quest Technical Ltd
Contact Detail:
Quest Technical Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advocate
✨Tip Number 1
Familiarise yourself with the specific products and services offered by the company. Understanding their offerings will help you answer customer queries more effectively and demonstrate your commitment to providing excellent customer care.
✨Tip Number 2
Brush up on your Excel skills, especially if you have basic knowledge. Being comfortable with data management can set you apart, as it shows you're ready to handle tasks efficiently in a fast-paced environment.
✨Tip Number 3
Practice your communication skills, both verbal and written. As a Customer Care Advocate, you'll need to convey information clearly and effectively, so consider role-playing scenarios or engaging in mock conversations to build confidence.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews and help you tailor your approach.
We think you need these skills to ace Customer Care Advocate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care, especially within a manufacturing sales environment. Emphasise any specific skills related to business tools like SharePoint and CRM platforms such as Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to adapt in a fast-paced environment. Mention your mechanical or technical aptitude if applicable, and how it can benefit the role.
Highlight Key Skills: In your application, clearly outline your communication, interpersonal, and organisational skills. Provide examples of how you've effectively managed workloads and resolved customer inquiries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Quest Technical Ltd
✨Showcase Your Customer Care Experience
Make sure to highlight your previous customer care experience, especially in a manufacturing sales environment. Be prepared to discuss specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Familiarise Yourself with Relevant Tools
Since the role requires knowledge of business tools like SharePoint, MS Teams, and CRM platforms such as Salesforce, brush up on these tools before the interview. Mention any relevant experience you have with them to demonstrate your readiness for the role.
✨Demonstrate Your Communication Skills
As a Customer Care Advocate, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. Consider preparing answers to common interview questions that showcase your interpersonal skills and ability to work in a team.
✨Prepare for Situational Questions
Expect situational questions that assess your adaptability and resourcefulness. Think of scenarios where you've had to manage a challenging workload or adapt to changes quickly, and be ready to share those experiences during the interview.
