Parts Advisor

Parts Advisor Job Location: Ferndown Industrial Estate, Dorset Job Type: Permanent Salary: £26,984 – £32,000 per annum Hours: 42.5 hours per week, Monday – Friday 8am – 5pm (no weekends) Benefits: 22 days holiday + bank holidays, supportive team environment, excellent training A specialised commercial vehicle dealer is recruiting for a Parts Advisor based on the Ferndown Industrial Estate. This well-known, family run company with a great reputation takes pride in supply an excellent service to their customers. Their customer’s vehicles are a vital tool to their business or everyday life and the main aim is to keep their vehicle on the road. They pride themselves on pulling out all the stops to ensure their customer’s vehicles are back on the road as soon as possible, whether it’s following a service or a breakdown. Working in the parts department, you will be responsible for dealing with parts enquires face to face, over the phone and via email. Whether that’s organising parts for Vehicle technicians in the workshop or helping a customer at the counter. Reporting to the Parts Manager, your duties will include; * Providing excellent customer service to trade and the general public * Responding to parts enquiries regarding lead times, pricing and availability * Ordering in parts for customers and vehicle technicians * Booking parts to jobs and issuing parts to the technicians * Managing parts deliveries and putting them away in stores * Assisting with the day to day running of stores * Communicate with service and sales teams, issuing updates on parts needed / lead times * Updating the inhouse system with parts status and progress Requirements needed for the role: * Previous experience within a parts / workshop controller role OR an interest in the automotive industry * Excellent customer service skills * Enthusiasm and willing to learn in a busy environment * Excellent communication skills * Ability to work in a fast-paced environment For more information on these positions, please call our recruitment team directly or apply with a full CV Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles. Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender. By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time. Keywords: workshop, parts, automotive, service, technician, parts controller, parts advisor, mechanic