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- Tasks: Provide top-notch customer support via phone, email, and social media.
- Company: Join a dynamic public sector team in Cardiff, making a difference every day.
- Benefits: Enjoy hybrid working, competitive pay, and a supportive work environment.
- Why this job: Be part of a team that values communication and customer satisfaction while using your Welsh skills.
- Qualifications: Fluent Welsh speaker with experience in customer service and CRM systems.
- Other info: This role is temporary until December 2025, perfect for students seeking flexible work.
Welsh Speaking Customer Service Advisor Cardiff (hybrid) | £15.04 per hour | 37 hours/week | Until 31st December 2025 Join our public sector client as a Welsh Speaking Customer Service Advisor and become a key part of their Contact Centre team. You’ll deliver high-quality support across phone, email, and social media, ensuring every customer receives a professional and positive experience. What you’ll do: Handle a wide range of enquiries and transactions Deliver excellent service across multiple channels Support continuous improvement in customer service What you’ll need: Fluent Welsh speaker with strong communication skills Experience in a customer-facing, multi-channel environment Confident using CRM systems and Microsoft applications
Welsh Speaking Customer Service Advisor employer: Pertemps SSDC DDT
Contact Detail:
Pertemps SSDC DDT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your Welsh language skills! Since this role requires fluent Welsh, practice speaking and writing in Welsh to ensure you can communicate effectively with customers.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various enquiries and transactions, as this will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Research the company and its values. Understanding their mission and how they approach customer service will allow you to align your answers with what they are looking for in a candidate.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to deliver excellent service across multiple channels. Be ready to discuss how you've used CRM systems and Microsoft applications in previous roles.
We think you need these skills to ace Welsh Speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in Welsh. Mention any relevant experiences where you used your language skills, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous roles in customer-facing environments. Use specific examples to demonstrate how you handled enquiries and provided excellent service across different channels.
Familiarity with Technology: Mention your experience with CRM systems and Microsoft applications. If you have specific examples of how you've used these tools to improve customer interactions, include them.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the job description. Use keywords from the job listing to show that you understand the role and are a good fit for the team.
How to prepare for a job interview at Pertemps SSDC DDT
✨Showcase Your Welsh Fluency
Since this role requires fluency in Welsh, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in Welsh, so practice speaking confidently and clearly.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer service roles. Provide specific examples of how you've handled enquiries and transactions, especially in a multi-channel environment, to show you can deliver excellent service.
✨Familiarise Yourself with CRM Systems
As the job involves using CRM systems, it’s beneficial to mention any relevant experience you have with these tools. If you’re familiar with specific systems, be ready to discuss how you’ve used them to improve customer interactions.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've resolved customer issues in the past. Highlight your ability to think on your feet and provide solutions that enhance the customer experience, as this is crucial for the role.
