Membership Administrator

SF Recruitment have partnered with an organisation in Coventry (CV4) that are looking to recruit a Senior Administrator on a contract basis to cover a maternity. This role sits within a lovely team, within an organisation that is very people focussed with an excellent culture. Working pattern: full time Monday to Friday Salary: up to £30k Responsibilities will include: – Act as point of contact for membership enquiries. – Deliver membership-related advice and administrative support to our members, applicants and customers. – Maintain and keep accurate records of members on the CRM system. Comply with all good practice guidance including data protection. – Member communication distribution – referencing and distributing information to different technical committees, paying particular attention to detail. Uploading information to the website. – Produce and distribute certificates and welcome/renewal packs for new and existing members. – Cover the Technical and Membership Executive in their absence. – Covering staff absences and support with general administration in the team as required specifically member comms. – Manage the Clevershare screens and welcome. – Managing member meetings through the CRM system and internal meeting calendar. – Coordinate member meetings (up to 60 per year, 10-20 delegates per meeting, mainly at the office in Coventry). Following up with attendees, liaising with speakers, sending out information, confirming numbers/meeting room/catering arrangements with Technical and Membership Executive. Liaising with hotels on occasions when the meeting is out of house. – Responsible for member and outside meeting bookings including hosting – liaising with the Technical & Membership Executive and Office Manager in setting up of meeting rooms, refreshments and lunch, clearing and cleaning down. – Meet and Greet visitors/members to the office. Oversee visitor\’s attendance log for the office. – Supporting the order of catering supplies for the meetings. – Help to grow meeting room bookings. – Support Mailings – physical distribution of marketing material (labelling, envelope stuffing) – Telephone reception duties, forwarding calls and taking messages logging help desk enquiries in Asana and managing responses. – Manage stocks of stationery, photocopier parts, and refreshments. – Other work as required to support the Office Manager with HR tasks such as recruitment and holiday/absence records as requested. – Conference & awards administrative support. – Some event attendance may require overnight stays (four events a year)