At a Glance
- Tasks: Join our team as a Customer Service Administrator, handling orders and customer communications.
- Company: Be part of a respected small business near Bury St Edmunds, known for its supportive culture.
- Benefits: Enjoy flexible part-time hours with potential for full-time growth and competitive pay.
- Why this job: This role offers a dynamic environment where you can develop your skills and make an impact.
- Qualifications: Previous admin or customer service experience, strong IT skills, and a positive attitude are essential.
- Other info: We're looking for detail-oriented individuals who thrive in a fast-paced setting.
Customer Service Administration Location: Troston, Bury St Edmunds Hours: 08:30 17:00, Tuesday and Thursday Type: Part Time, Temporary Salary: £12 – £13 per Hour This is a part time role that will develop into a full time role with a highly regarded small business is currently seeking a Customer Service Administrator to join their growing team at their site based near Bury St Edmunds. This is a fantastic opportunity for an organised and proactive individual with a strong administrative background and excellent communication skills to step into a fast-paced, customer-focused environment. Key Responsibilities: •Inputting customer orders into an internal system accurately and efficiently •Coordinating transport and booking haulage using online carrier portals and email •Monitoring and tracking deliveries to ensure timely dispatch and receipt •Communicating with customers and suppliers via phone and email •Handling and logging customer complaints in a professional manner •Liaising with warehouse and finance teams to ensure smooth order fulfilment and account status •Investigating stock queries and ensuring accurate records •Building and maintaining strong working relationships with customers •Providing general administrative support to the wider team The Ideal Candidate Will Have: •Previous experience in an administrative or customer service role •A confident and professional telephone manner •Strong IT skills, especially Microsoft Office (Excel, Word, Outlook) •Excellent organisational and problem-solving abilities •High levels of numeracy and literacy •A positive, team-oriented attitude •The ability to work independently and under pressure This role offers a great opportunity to become part of a supportive and collaborative team within a growing organisation. If you\’re detail-oriented, dependable, and enjoy working in a dynamic setting, we\’d love to hear from you . To apply, please submit your CV and a brief cover letter outlining your suitability for the role
Customer Service Administration employer: Compass Point Recruitment
Contact Detail:
Compass Point Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administration
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their customer service philosophy will help you tailor your approach during any interviews or discussions, showing that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your IT skills, especially in Microsoft Office. Since the role requires strong proficiency in Excel, Word, and Outlook, being able to demonstrate your capabilities in these applications can set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenario-based questions related to customer service. Think about how you would handle specific situations, such as dealing with a difficult customer or managing multiple tasks under pressure, as this will showcase your problem-solving abilities.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what they truly value in a candidate.
We think you need these skills to ace Customer Service Administration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a brief cover letter that outlines your suitability for the role. Mention specific skills, such as your organisational abilities and IT proficiency, and how they relate to the responsibilities listed in the job description.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've effectively communicated with customers or resolved complaints in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Compass Point Recruitment
✨Showcase Your Organisational Skills
As a Customer Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to thrive in a fast-paced environment.
✨Demonstrate Strong Communication Abilities
Since the role involves liaising with customers and suppliers, practice articulating your thoughts clearly. Be ready to discuss how you've handled customer interactions in the past, especially any challenging situations, to showcase your professional telephone manner.
✨Familiarise Yourself with Relevant Software
Brush up on your Microsoft Office skills, particularly Excel, Word, and Outlook. You might be asked about your proficiency during the interview, so having specific examples of how you've used these tools in previous roles can set you apart.
✨Prepare for Problem-Solving Scenarios
The job requires strong problem-solving abilities. Think of instances where you've resolved issues or improved processes in your previous roles. Be prepared to discuss these scenarios and the outcomes to illustrate your capability to handle challenges effectively.