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- Tasks: Be the friendly voice resolving customer queries and ensuring smooth service.
- Company: Join a top UK value-added reseller with a strong reputation for tech solutions.
- Benefits: Enjoy hybrid work, private healthcare, gym discounts, and 25+ days holiday.
- Why this job: Make a real impact in customer experience while growing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: We celebrate diversity and are committed to providing reasonable accommodations for applicants.
The predicted salary is between 24000 - 28000 £ per year.
Customer Service Advisor (Fixed Term Contract) Location: Nottingham (hybrid work available) Salary: £24,000 (pro rata) + £1,000 (Pro rata bonus) Type: Fixed term contract (6-9 months) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Established in the 80\’s our client has grown to become one of the top ten largest value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They specialise in realising individual ambitions to transform and evolve. They consult, define, adapt and deliver on real-life outcomes and collaborate closely to bring that positive impact home. As a Customer Services Administrator at XMA, you’ll play a vital role in supporting the Customer Experience (CX) strategy. You’ll be the first point of contact for the customers, ensuring their queries are resolved efficiently and professionally. From delivery issues to returns and credits, you’ll handle it all with a smile and a solution-focused attitude. Key Responsibilities: Customer Service Advisor Respond to customer queries via phone, email, and ticketing system. Investigate and resolve issues such as delivery problems, credit requests, and returns. Collaborate with internal teams and third-party suppliers to ensure seamless service. Meet KPIs and SLAs set by the Customer Services Manager. Identify root causes of recurring issues and implement preventative measures. Support continuous improvement initiatives across the business. What We’re Looking For: Essential: Experience in a customer service environment. Strong communication and relationship-building skills. Ability to work under pressure and meet deadlines. Proficiency in Microsoft Office and familiarity with CRM systems. A proactive, detail-oriented, and adaptable approach. We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law” We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests. KEYWORDS: Administrator, Customer Service, Problem Solving, Communication
Customer Service Administrator employer: The Channel Recruiter
Contact Detail:
The Channel Recruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's customer service philosophy and values. Understanding their approach to customer experience will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your problem-solving skills, as this role requires you to handle various customer issues. Think of examples from your past experiences where you've successfully resolved conflicts or improved customer satisfaction.
✨Tip Number 3
Prepare to discuss your experience with CRM systems and Microsoft Office. Be ready to explain how you've used these tools in previous roles to enhance customer service and streamline processes.
✨Tip Number 4
Showcase your communication skills by practising clear and concise explanations of complex issues. This will be crucial when interacting with customers and internal teams, so consider role-playing scenarios with a friend or family member.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills and any specific achievements that demonstrate your ability to resolve customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your experience in handling customer issues, your proficiency with Microsoft Office and CRM systems, and how you can contribute to the company's Customer Experience strategy.
Highlight Key Skills: In your application, specifically mention skills that align with the job description, such as problem-solving, adaptability, and the ability to work under pressure. Use examples from your past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at The Channel Recruiter
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've successfully resolved customer queries or issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you build relationships with customers and collaborate with internal teams, as these skills are essential for success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to investigate and resolve issues, and be prepared to explain your thought process and the steps you took to achieve a positive outcome.
✨Familiarise Yourself with the Company
Research the company and its values, especially their commitment to customer experience and continuous improvement. Being knowledgeable about their services and recent achievements will show your genuine interest in the role and help you stand out.
