Head of Property Management

Our client is an established company with an extensive with an extensive portfolio of commercial and residential properties. They are looking for an experienced Head of Property Management to join their team. Duties: 1. Team Leadership & Operational Oversight Set and monitor SLAs for the team to ensure repairs and maintenance are carried out swiftly and effectively. Weekly for estates/buildings with unsold residential or commercial interest Monthly for freehold properties Implement and maintain efficient processes for repair coordination, including proper referencing and instructions via our property management system. Develop and maintain a vetted supplier database with standardized rates. Train the back office team on handling complaints and managing remote repair coordination. Ensure all tenant correspondence is standardized, professionally maintained, and properly archived. 2. Snagging & Handover Process Prepare and distribute comprehensive handover packs for all new property purchasers. Conduct pre- and post-snag inspections of new properties, liaising with contractors to ensure timely resolution of issues before handover. Manage handovers to new property owners and commercial/residential tenants. Maintain clear communication with purchasers during the snagging/handover period, using approved templates. Monitor contract obligations and ensure all agreed works are completed. Oversee snagging and handover of communal areas to managing agents. 3. Management of External Managing Agents Liaise with managing agents to ensure all developments are maintained to a high standard and within budget. Conduct regular property walkarounds to identify and address issues in common areas. Escalate or arrange alternative solutions when managing agents fail to meet standards or timelines. Collect feedback from commercial tenants regarding service levels and ensure concerns are addressed promptly. Support the Asset Manager in ensuring managing agents comply with contractual obligations. 4. Property & Facilities Management Oversee all maintenance and repair issues, ensuring clear communication with tenants and timely resolutions. Implement standardized communications and documentation across the team. Ensure all maintenance issues are logged and tracked through a central system. Schedule and manage quarterly inspections and follow up on required remedial works. Conduct monthly inspections for building condition and compliance, including photographic reporting and action planning. Ensure all regulatory compliance (e.g., H&S, gas safety, fire regulations) is documented, scheduled, and certified. Coordinate repair and refurbishment works at the start and end of tenancies, including commercial property dilapidation reports. Manage logistics for vacant properties (e.g., mail collection, meter readings). Oversee furnishing for new tenancies and ensure costs are tracked and recharged appropriately. Ensure compliance for each tenancy and maintain organized documentation within property folders. Monitor refurbishments and ensure projects are completed within agreed timeframes. Maintain progress trackers with estimated and actual completion dates, aiming for at least 60% on-time delivery. Ensure all properties are fully functional and presentable at all times. 5. Client Service & Reporting Maintain accurate and up-to-date inventory reports. Implement and improve strategies for client satisfaction and retention. Provide weekly reports to the CEO on service performance and client feedback. Ensure adherence to service level timelines: Initial response: within 6 working hours Solution provided: within 2 working days Follow-up: within 7 working days Reduce non-productive time by ensuring all documentation is easily accessible and up to date. Ensure Property Managers conduct regular site visits: Weekly for estates/buildings with unsold residential or commercial interest Monthly for freehold properties Implement and maintain efficient processes for repair coordination, including proper referencing and instructions via our property management system. Develop and maintain a vetted supplier database with standardized rates. Train the back office team on handling complaints and managing remote repair coordination. Ensure all tenant correspondence is standardized, professionally maintained, and properly archived. Does this sound like you? If so please apply