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- Tasks: Join our Ramp Operations Team to handle baggage and ensure timely aircraft turnaround.
- Company: Skytanking Aviation Services ENG Limited is a dynamic ground handling business at Birmingham Airport.
- Benefits: Enjoy perks like a Cycle to Work scheme, gym discounts, and life assurance.
- Why this job: Be part of a young, innovative team focused on customer satisfaction and operational excellence.
- Qualifications: Must have a full UK driving licence; ramp experience is a plus.
- Other info: This is a 30-hour per week fixed-term contract with flexible hours.
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Who we are
At Skytanking Aviation Services ENG Limited, we provide excellent service for our airline customers and have an exciting new opportunity at Birmingham Airport. Our operation is busy, but we prioritize safety and service, always putting our customers at the center of our operations.
This is a great opportunity to join our growing ground handling business. Timely turnaround is crucial, so you need to be punctual, flexible for overtime if schedules change last minute, and reliable as part of a dedicated team. We are committed to enabling our customers to make the right connections at the right time, focusing on details, improvements, and investments that benefit our customers, employees, partners, and the environment.
If you want to be part of this service and join a young, innovative business focused on customer satisfaction, we would love to hear from you.
Your tasks
Job Purpose:
You will work in the Ramp Operations Team, ensuring high-performance standards in the smooth, timely, and accurate processing of passenger baggage and aircraft turnaround.
You should demonstrate a hardworking, adaptable attitude and thrive on variety in the workplace. Experience in aviation, customer service, and airside operations would be advantageous.
Main Responsibilities & Objectives:
- Complete processes in accordance with CAA, DfT, airline, airport, and company procedures.
- Perform accurate sortation of outbound passenger baggage.
- Participate in all aircraft turnaround activities as instructed by the Ramp Team Leader.
- Operate Ground Service Equipment safely and efficiently.
- Conduct preventative maintenance, including FOD removal and equipment checks/cleaning.
- Assist with baggage loading/unloading issues accurately and efficiently, keeping Team Leaders informed.
- Work cohesively with the team to maximize cooperation and operational efficiency.
- Liaise with other departments to ensure high service standards.
- Perform any other reasonable tasks as directed by management.
- Meet or exceed Airline Service Level Agreements and Key Performance Indicators.
- Address performance variances promptly and honestly to maintain group integrity.
- Ensure compliance with all regulatory bodies, HSE, airlines, airports, and company procedures.
- Perform all tasks accurately, efficiently, and safely within time constraints.
Position: 30 hours per week, fixed-term contract.
Your profile
Key Attributes:
- Good verbal communication skills
- Ability to read, write, and understand instructions
- Proactive and team-oriented approach
Qualifications & Experience:
- Full UK driving license
- Desirable: Pushback and headset communication skills
- Hardworking, team player, flexible, available for 24-hour roster
- Ramp experience and equipment operation training (e.g., Hi-Lo, Pushback) preferred
Must be able to:
- Provide a 5-year work and activity history without gaps
- Have been a UK resident for the last 5 years
- Obtain a clear DBS certificate
We offer:
- Cycle to Work scheme
- Employee Assistance Programme
- Life Assurance
- Uniform provided
- Pension scheme
- Discounted Gym Membership
- Shopping discounts
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Ramp Agent/Baggage Handler employer: Skytanking
Contact Detail:
Skytanking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ramp Agent/Baggage Handler
✨Tip Number 1
Familiarise yourself with the specific duties of a Ramp Agent/Baggage Handler. Understanding the key responsibilities, such as baggage sortation and aircraft turnaround activities, will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight any relevant experience you have in aviation or customer service. If you've worked in similar roles before, be ready to share specific examples of how you contributed to team success and maintained high service standards.
✨Tip Number 3
Show your flexibility and adaptability. Since the role requires being available for a 24-hour roster and working overtime, emphasising your willingness to adjust to changing schedules can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss safety and compliance. Given the importance of adhering to regulations and procedures in this role, be ready to talk about how you prioritise safety in your work and any relevant training you may have received.
We think you need these skills to ace Ramp Agent/Baggage Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aviation, customer service, or any related fields. Emphasise skills that align with the job description, such as teamwork, communication, and flexibility.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Skytanking Aviation Services and how your background makes you a great fit for the Ramp Agent position.
Highlight Key Attributes: In your application, clearly demonstrate your good verbal communication skills and proactive approach. Provide examples of how you've worked effectively in a team and adapted to changing situations in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the aviation industry.
How to prepare for a job interview at Skytanking
✨Show Your Team Spirit
As a Ramp Agent/Baggage Handler, teamwork is crucial. Be prepared to discuss examples of how you've worked effectively in a team before. Highlight your ability to cooperate and communicate with others to ensure smooth operations.
✨Demonstrate Flexibility
The role requires flexibility, especially with changing schedules. During the interview, express your willingness to adapt to last-minute changes and your availability for overtime. This shows that you understand the demands of the job.
✨Emphasise Safety Awareness
Safety is a top priority in this role. Be ready to talk about any previous experience you have with safety protocols or regulations, especially in aviation or similar environments. Showing that you prioritise safety will resonate well with the interviewers.
✨Prepare for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle baggage-related issues. Think of scenarios where you had to think on your feet and resolve problems efficiently. This will demonstrate your capability to meet the demands of the role.
