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- Tasks: Lead and manage all Food and Beverage outlets, ensuring top-notch service and compliance.
- Company: Join London Southend Airport, a thriving hub committed to colleague development and community inclusion.
- Benefits: Enjoy perks like funded apprenticeships, healthcare plans, gym discounts, and more.
- Why this job: Be part of a dynamic team, driving excellence in customer experience and operational success.
- Qualifications: 3+ years in senior food and beverage management; strong commercial acumen and leadership skills required.
- Other info: Flexible shifts available; opportunities for growth and progression within the airport.
The predicted salary is between 43200 - 84000 £ per year.
About London Southend Airport
Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.
As one of the key employers for Southend City, we aim to ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.
Now is an exciting time to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, including Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services, and more. There really isn’t a better time to join team SENsational.
About The Role
Our Food and Beverage department plays a key role in providing passengers with a smooth and positive journey through our airport. Here’s what you will be doing:
- As the General Manager, you will be responsible for the operational, financial, and customer experience performance of all Food and Beverage outlets across the airport, including cafés, a pub, a premium lounge, and dynamic pop-up bars and eateries.
- You will ensure each outlet delivers outstanding service, strong commercial results, and compliance with all regulatory standards, while creating a welcoming experience for every guest.
- You will lead large, diverse teams, driving a culture of excellence, accountability, and continuous improvement.
- You will embody the Airports’ ‘One Team’ culture and support other activities to meet the business needs.
- The airport operates 24/7, so you may be scheduled to work any shift, including early mornings, late nights, weekends, and bank holidays.
Core Activities
Customer Experience
Champion high-quality guest experiences across all outlets and ensure standards are met.
Team Leadership, Development & Training
Support and lead outlet teams to achieve operational and service excellence, and foster colleague engagement and retention.
Commercial & Financial Performance
Manage sales, profit, and costs; monitor key metrics including labour and wastage.
Safety, Compliance & Allergen Management
Ensure compliance with food safety, hygiene, and allergen regulations, including Rachel’s Law, and lead safety audits.
Stakeholder Engagement & Airport Collaboration
Act as the primary contact for airport partners and regulatory bodies, aligning with airport policies and goals.
Skills, Knowledge And Expertise
To succeed, you should have:
- At least 3 years’ experience in a senior food and beverage management role within a high-volume environment with annual turnover exceeding £5 million.
- Strong commercial acumen with a track record of meeting sales, cost, and profit targets.
- Current knowledge of food safety, licensing, allergen legislation, and HACCP principles; experience with Shield safety is a plus.
- Proven ability to lead and develop large, diverse teams in a fast-paced setting.
- Relevant industry qualifications such as Level 3/4 Food Safety, Hospitality Management degree, or equivalent.
If you require reasonable adjustments during the application process, please discuss during the interview.
Salary: Up to £60,000 per annum, depending on experience.
Benefits
We offer a comprehensive benefits package, including:
- Fully funded apprenticeships from Level 3 to Level 7.
- Medicash healthcare plan, including virtual GP and Physio, retail discounts, and more.
- Discounted BUPA dental plan.
- Wellbeing app with mood tracking, live chat, and counselling.
- Employee Assistance Programme for health and legal support.
- ‘My Gym Discounts’ for gym memberships.
- Qualified mental health first aiders on site.
- Cycle to Work Scheme.
- Costco Membership scheme.
- World Duty Free discounts.
- Arriva bus discounts.
If you’re interested, please apply now. We look forward to hearing from you!
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Food and Beverage General Manager employer: London Southend Airport
Contact Detail:
London Southend Airport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage General Manager
✨Tip Number 1
Familiarise yourself with the specific food and beverage operations at London Southend Airport. Understanding their unique offerings and customer demographics will help you tailor your approach during interviews.
✨Tip Number 2
Network with current or former employees of the airport, especially those in the Food and Beverage department. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Highlight your experience in managing large teams in high-pressure environments. Be prepared to discuss specific examples of how you've driven operational excellence and improved customer experiences in previous roles.
✨Tip Number 4
Stay updated on the latest trends in the food and beverage industry, particularly in airport settings. Being knowledgeable about current consumer preferences and safety regulations will demonstrate your commitment to the role.
We think you need these skills to ace Food and Beverage General Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Food and Beverage General Manager position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Highlight Relevant Experience: Emphasise your previous experience in senior food and beverage management roles, particularly in high-volume environments. Use specific examples to demonstrate your success in meeting sales, cost, and profit targets.
Showcase Leadership Skills: Discuss your ability to lead and develop large, diverse teams. Provide examples of how you have fostered colleague engagement and retention in past roles, as this is crucial for the position.
Demonstrate Knowledge of Compliance: Mention your current knowledge of food safety, licensing, allergen legislation, and HACCP principles. If applicable, include any relevant qualifications such as Level 3/4 Food Safety or a Hospitality Management degree to strengthen your application.
How to prepare for a job interview at London Southend Airport
✨Showcase Your Leadership Skills
As a Food and Beverage General Manager, you'll be leading diverse teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.
✨Demonstrate Commercial Acumen
Highlight your experience with financial performance, including managing sales, costs, and profit targets. Be ready to share specific metrics or achievements that showcase your ability to drive commercial success.
✨Emphasise Customer Experience
Since the role focuses on enhancing guest experiences, prepare to discuss strategies you've implemented to improve customer satisfaction in previous roles. Use real-life examples to illustrate your approach.
✨Know Your Compliance Standards
Familiarise yourself with food safety regulations and allergen management. Be ready to discuss your knowledge of current legislation and how you've ensured compliance in your previous positions.
