At a Glance
- Tasks: Support users with technical issues and ensure smooth application performance.
- Company: Join Citi, a global leader in financial services dedicated to client growth and economic progress.
- Benefits: Enjoy hybrid work options, generous holidays, private medical insurance, and continuous learning opportunities.
- Why this job: Be part of a dynamic team impacting global finance while developing your skills in a supportive environment.
- Qualifications: Experience in application support, knowledge of SQL, and strong communication skills are essential.
- Other info: Flexible working hours and a commitment to diversity make Citi a great place to thrive.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Apps Support Intermediate Analyst, Belfast
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Client:
11037 Citibank, N.A. United Kingdom
Location:
Belfast, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
57094c293ed8
Job Views:
2
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Apps Support Intermediate Analyst
Are you looking for a career move that will put you at the heart of a global financial institution?
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The Apps Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses\’ core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
What you’ll do
- The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
- Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participates in disaster recovery testing
- Participate in application releases, from development, testing and deployment into production.
- perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
- Considers implications of the application of technology to the current environment.
- Analyzes applications to identify risks, vulnerabilities and security issues.
- Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exchanges ideas and information
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned in a concise and logical manner.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
What we\’ll need from you
- Previous experience in application development and/or Application support
- Previous experience in Ab Initio and Database related projects
- Previous experience with Unix commands, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like App Dynamic
- Knowledge on IT service process ITIL and have mindset of DevOps & Knowledge on Abinitio, Hadoop and shell scripting is preferred
- Knowledge on Finance accounting domain
- Strong oral and written communication skills.
- Attention to detail troubleshooting Log analysis skills though out application components
- Willing to work flexible hours.
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
- Previous experience or interest in standardization of procedures and practices.
- Basic Business knowledge/ understanding of financial markets and products.
- Knowledge/ experience of problem Management Tools.
- Understands of how own sub-function integrates within the function and commercial awareness
- Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
- Good knowledge of the business and its technology strategy
- Knowledge of issue tracking and reporting using tools
- Ability to communicate appropriately to relevant stakeholder
- Bachelor’s/University degree or equivalent experience
What we can offer
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
- A discretional annual performance related bonus
- Private medical insurance packages to suit your personal circumstances
- Employee Assistance Program
- Pension Plan
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-SM9
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Job Family Group:
Technology
Apps Support Intermediate Analyst
Are you looking for a career move that will put you at the heart of a global financial institution?
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
The Apps Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses\’ core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
What you’ll do
What we\’ll need from you
What we can offer
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
#LI-SM9
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Apps Support Intermediate Analyst employer: 11037 Citibank, N.A. United Kingdom
Contact Detail:
11037 Citibank, N.A. United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apps Support Intermediate Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Ab Initio, Oracle SQL, and Unix commands. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of Citi, especially those in similar roles. They can provide valuable insights into the company culture and the expectations for the Apps Support Intermediate Analyst position.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled complex issues in past roles. Be ready to share specific examples that demonstrate your analytical thinking and attention to detail.
✨Tip Number 4
Stay updated on the latest trends in financial technology and applications support. Being knowledgeable about industry developments can help you engage in meaningful conversations during interviews and show your passion for the field.
We think you need these skills to ace Apps Support Intermediate Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application development and support. Emphasise your familiarity with tools like Oracle SQL, PL/SQL, and any experience with Unix commands or ETL processes.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with Citi's mission. Mention specific experiences that demonstrate your problem-solving abilities and attention to detail.
Highlight Technical Skills: Clearly list your technical skills related to apps support, such as knowledge of ITIL processes, DevOps mindset, and any experience with monitoring tools like App Dynamic. This will show you have the necessary background for the role.
Showcase Communication Skills: Since the role requires strong communication and diplomacy skills, provide examples in your application of how you've effectively communicated complex information to stakeholders or resolved conflicts in previous roles.
How to prepare for a job interview at 11037 Citibank, N.A. United Kingdom
✨Understand the Role
Make sure you have a solid grasp of what the Apps Support Intermediate Analyst role entails. Familiarise yourself with the key responsibilities, such as providing technical support and liaising between users and technology groups. This will help you articulate how your skills align with the job.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with relevant technologies like Unix commands, Oracle SQL, and ETL processes. Highlight any specific projects where you've successfully applied these skills, as this will demonstrate your capability to handle the technical demands of the role.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving complex issues, be ready to share examples of how you've tackled challenges in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your problem-solving process.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice explaining technical concepts in a way that non-technical stakeholders can understand. During the interview, focus on being clear and concise, and don't hesitate to ask clarifying questions if needed.