At a Glance
- Tasks: Deliver exceptional customer service at our luxury car dealership.
- Company: Join JCT600, a family-run business with over 75 years of experience in the automotive industry.
- Benefits: Enjoy competitive salary, bonuses, flexible working, and generous leave policies.
- Why this job: Be part of a supportive team that values your growth and celebrates diversity.
- Qualifications: Strong communication skills and a passion for customer satisfaction are essential.
- Other info: This is an entry-level full-time position with opportunities for training and development.
The predicted salary is between 24000 - 36000 £ per year.
Job Summary
As a Service Advisor at our Maserati, Lotus & Audi dealership in Bradford, you will be responsible for delivering an exceptional customer experience. You will ensure that every aspect of our customers\’ visits is handled professionally and positively. We seek a driven, self-motivated, and friendly individual dedicated to customer satisfaction.
Joining JCT600 offers a fantastic opportunity to advance your career within a supportive, flexible, and engaging environment that prioritizes your training and development.
Key Responsibilities
- Maintain the highest standards of courtesy and integrity when interacting with customers and the public.
- Understand customer requirements, advise on completion times, and organize collection arrangements.
- Coordinate vehicle repairs with the workshop, ensuring adherence to schedules through effective communication.
- Respond to customer inquiries via phone, email, and in person, converting these into appointments.
- Keep customers informed about repair and service progress through various communication channels.
- Sell products, services, and repairs professionally, meeting all objectives.
- Invoice completed work and process payments as required.
- Work collaboratively to meet departmental objectives and KPIs.
- Utilize dealer and manufacturer systems to accurately record data.
Qualifications
- Proven success in achieving high customer satisfaction levels.
- Customer-centric approach with excellent verbal and written communication skills.
- Strong IT skills; experience with databases is desirable.
- Ability to meet targets, deadlines, and work under pressure.
- Ability to build strong relationships quickly.
- Team player attitude.
- A valid driving license with minimal penalties.
Benefits
We offer competitive salaries plus bonuses, life assurance, a pension scheme, generous holiday entitlements, paid parental leave, training programs, referral incentives, service rates, and loyalty rewards.
Our Ambition
At JCT600, we strive to be the best place to work, focusing on excellence every day. As a family business with over 75 years of experience, we prioritize delivering outstanding customer and colleague experiences. We value diversity, trust, and individual contributions, fostering a supportive environment where everyone can succeed. Join us and become part of the JCT600 family, where your journey matters.
JCT600 is committed to equal opportunity and supports diversity and inclusion for all candidates and employees.
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Service Advisor - Maserati, Lotus & Audi employer: JCT600 LTD
Contact Detail:
JCT600 LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Maserati, Lotus & Audi
✨Tip Number 1
Familiarise yourself with the brands you'll be representing, like Maserati, Lotus, and Audi. Understanding their unique selling points and customer expectations will help you engage more effectively with potential customers.
✨Tip Number 2
Showcase your customer service skills in any interactions you have before the interview. Whether it's through networking or casual conversations, demonstrating your ability to connect with people can set you apart.
✨Tip Number 3
Prepare to discuss how you handle customer complaints and ensure satisfaction. Having specific examples ready will illustrate your problem-solving skills and commitment to customer care.
✨Tip Number 4
Network with current or former employees of JCT600. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Advisor - Maserati, Lotus & Audi
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in the automotive industry. Emphasise skills that align with the job description, such as communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer experiences. Mention specific examples from your past work that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Highlight Relevant Skills: In your application, focus on skills that are crucial for a Service Advisor role, such as strong IT skills, the ability to work under pressure, and a customer-centric approach. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital in a customer-facing role.
How to prepare for a job interview at JCT600 LTD
✨Show Your Customer-Centric Approach
As a Service Advisor, your ability to deliver exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing a top-notch experience.
✨Familiarise Yourself with the Brands
Since you'll be working with Maserati, Lotus, and Audi, it's important to have a good understanding of these brands. Research their values, latest models, and any recent news. This knowledge will help you connect with the interviewers and show your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to handle a customer complaint or explain a service process. Practising these scenarios can help you feel more confident and showcase your communication skills effectively.
✨Highlight Teamwork Skills
The job requires working as part of a team to achieve departmental objectives. Be ready to discuss your experiences in team settings, focusing on how you contributed to group success and maintained positive relationships with colleagues.