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- Tasks: Provide IT support, resolve issues, and assist users in a dynamic environment.
- Company: Join Xact Placements, a leading provider of IT solutions in St Albans.
- Benefits: Enjoy a customer-facing role with opportunities for growth and skill development.
- Why this job: Perfect for problem solvers who love tech and helping others succeed.
- Qualifications: Experience in 1st/2nd line support and knowledge of Windows OS & Microsoft 365 required.
- Other info: Onsite position in St Albans with a focus on teamwork and collaboration.
The predicted salary is between 24000 - 36000 £ per year.
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1st/2nd Line Support Engineer, St Albans
Client:
Xact Placements
Location:
St Albans, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
27dc4ca0517c
Job Views:
3
Posted:
12.07.2025
Expiry Date:
26.08.2025
Job Description:
1st/2nd Line IT Support – St Albans
We’re looking to speak with an experienced 1st / 2nd Line IT Support Engineer to work onsite in St Albans. This is a fantastic opportunity for someone who thrives in a customer-facing role and enjoys solving problems.
You’ll be the face of IT support – responding to tickets, resolving hardware/software issues, setting up devices, and supporting end users. You’ll also help manage IT assets and assist with system updates and projects.
What we’re looking for:
- Previous experience in a 1st/2nd line support role
- Strong knowledge of Windows OS & Microsoft 365
- Excellent communication skills with a proactive, customer-first mindset
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1st/2nd Line Support Engineer employer: Xact Placements
Contact Detail:
Xact Placements Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with common issues faced in 1st/2nd line support roles. Understanding typical problems and their solutions can help you demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your knowledge of Windows OS and Microsoft 365. Being able to discuss specific features or troubleshooting steps can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. Since this role is customer-facing, being able to explain technical issues in simple terms will show that you have a customer-first mindset.
✨Tip Number 4
Research the company culture at Xact Placements. Tailoring your approach to align with their values can help you make a strong impression during the interview process.
We think you need these skills to ace 1st/2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st/2nd line support roles. Emphasise your knowledge of Windows OS and Microsoft 365, as well as any customer-facing experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and customer-first mindset. Mention specific examples of how you've successfully resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly list your technical skills related to IT support, such as troubleshooting hardware/software issues and managing IT assets. This will help demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Xact Placements
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS and Microsoft 365 in detail. You might be asked to solve a technical problem on the spot, so brush up on common issues and solutions related to these systems.
✨Demonstrate Your Customer Service Mindset
Since this role is customer-facing, highlight your previous experiences where you successfully resolved user issues. Share specific examples that showcase your proactive approach and ability to communicate effectively with end users.
✨Familiarise Yourself with Common Support Scenarios
Research typical 1st/2nd line support scenarios and prepare to discuss how you would handle them. This could include troubleshooting hardware issues or guiding users through software installations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s IT environment and support processes. This shows your genuine interest in the role and helps you understand how you can contribute to their team.
