At a Glance
- Tasks: Provide top-notch customer service at our busy marina on weekends.
- Company: Join Scottish Canals, a vibrant organisation dedicated to enhancing waterways and community experiences.
- Benefits: Enjoy a full uniform, company phone, and comprehensive training.
- Why this job: Perfect for those who love helping people and want a fun, dynamic work environment.
- Qualifications: Previous customer service and cash handling experience preferred, but training is provided.
- Other info: Work Saturdays and Sundays from July to September, with potential for extra hours.
Social network you want to login/join with:
Customer Operations Associate, Inverness
col-narrow-left
Client:
Scottish Canals
Location:
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
45cf6f501089
Job Views:
9
Posted:
12.07.2025
Expiry Date:
26.08.2025
col-wide
Job Description:
We’re seeking a Seasonal Weekend Customer Operations Associate to provide exceptional customer service, based at our Seaport Marina office in Inverness.
First class customer service is central to everything we at Scottish Canals do, and you will help us provide it at the busy marina. Working Saturdays and Sundays 9am to 5.30pm, July to end of September, with the potential of extra hours.
You will help our customers with all their requirements. These include selling diesel, electricity and allocating berths, providing directions and tourist information. At the same time, you will work closely with nearby lock and bridge keepers and generally provide support around the office.
Although we’re looking for someone with proven customer service and cash handling experience, we’ll provide all the training you’ll need to do the practical jobs. You’ll be a self-starter, comfortable working on your own, enjoy helping people and solving problems.
Full uniform, company phone and training will be provided.
#J-18808-Ljbffr
Customer Operations Associate employer: Scottish Canals
Contact Detail:
Scottish Canals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Associate
✨Tip Number 1
Familiarise yourself with Scottish Canals and their operations. Understanding their services, especially around customer interactions at the marina, will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've successfully handled customer queries or resolved issues, as this role heavily relies on excellent customer interaction.
✨Tip Number 3
Show your willingness to learn and adapt. Since training will be provided, express your eagerness to pick up new skills and your ability to work independently, which is crucial for this position.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when you're discussing your fit for the role.
We think you need these skills to ace Customer Operations Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Operations Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Experience: Emphasise any previous customer service roles you have held, particularly those involving cash handling or working in a fast-paced environment. Use specific examples to demonstrate how you provided exceptional service.
Showcase Problem-Solving Skills: Include examples of situations where you successfully resolved customer issues or improved service delivery. This will show your ability to handle challenges effectively, which is crucial for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at Scottish Canals and how your skills make you a great fit for the team.
How to prepare for a job interview at Scottish Canals
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've provided excellent service in previous roles. Highlight any experiences where you resolved issues or went above and beyond for a customer.
✨Demonstrate Problem-Solving Abilities
The job requires someone who enjoys helping people and solving problems. Think of scenarios where you successfully tackled challenges and be ready to discuss your thought process during those situations.
✨Familiarise Yourself with Scottish Canals
Research Scottish Canals and their operations. Understanding their services, values, and the community they serve will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare for Practical Questions
Expect questions that assess your cash handling experience and ability to work independently. Be ready to explain how you would manage transactions and assist customers in a busy environment.