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- Tasks: Be the go-to person for tenants and contractors, handling queries and ensuring satisfaction.
- Company: Join Ipswich Borough Council, a key player in local government and community services.
- Benefits: Enjoy flexible working, generous holidays, and perks like gym memberships and public transport discounts.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths plus customer service experience are essential.
- Other info: This is a full-time, permanent role with opportunities for personal and professional growth.
The predicted salary is between 24500 - 26000 £ per year.
3 weeks ago Be among the first 25 applicants
- Ipswich Borough Council, Layard House, 11 New Way, Ipswich, Suffolk, IP2 0BX
- Hours: 37 hours per week, Monday – Friday
- Contract: Permanent
- Reference: 0266
Job Description
- Ipswich Borough Council, Layard House, 11 New Way, Ipswich, Suffolk, IP2 0BX
- Salary: £29,572 – £31,067 per annum
- Hours: 37 hours per week, Monday – Friday
- Contract: Permanent
- Reference: 0266
A great opportunity has arisen for a Customer Liaison Officer to join Ipswich Borough Council in the Maintenance and Contracts team.
You will act as the main point of contact between the Maintenance and Contracts team, council tenants, contractors and other Ipswich Borough Council departments.
You will be expected to communicate across a wide range of stakeholders both verbally and in writing. You will deal with complaints and visit our tenants and leaseholders during and after work and distribute customer satisfaction questionnaires.
You will measure customer related performance statistics in line with Key Performance Indicators and attend a number of meetings including monthly contractor performance review meetings and with internal service provider meetings.
You will be educated to GCSE standard or equivalent in English and Maths and have proven customer services experience.
As well as a good salary, we offer:
- a career average pension scheme
- generous holiday and sick pay entitlements
- subsidised parking for work and leisure
- public transport discounts
- free swimming and gym membership
- cycle purchase scheme,
- plenty of personal and professional development opportunities
- flexible working / hybrid working opportunities
- Employee Assistance Programme
- the opportunity to work with great colleagues.
To find out more:
For more information about this role please contact Emmanuel Lynch (he/him) on 01473 432997 or via email emmanuel.lynch@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification (pdf) to find out more about this role.
How to apply:
Apply online at Home – Ambition Ipswich where you can complete the online application form for this vacancy.
The selection process will be an interview, carried out in person.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
Closing date: Friday, 11 July 2025.
Interview date: week commencing Monday, 14 July 2025.
About The Team
IMPORTANT PLEASE READ BEFORE APPLYING
To apply , please follow the application process detailed above.
This job does not have a Suffolk Jobs Direct online application form.
The ‘Apply Now’ button below only allows you to submit a job alert, not an online application.
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Customer Liaison Officer employer: Suffolk Jobs Direct Careers
Contact Detail:
Suffolk Jobs Direct Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the Ipswich Borough Council's values and mission. Understanding their goals will help you align your responses during the interview, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare to discuss specific examples of your customer service experience. Think about situations where you successfully resolved complaints or improved customer satisfaction, as these will be key topics in your interview.
✨Tip Number 3
Research common Key Performance Indicators (KPIs) used in customer service roles. Being able to speak knowledgeably about these metrics will demonstrate your understanding of performance measurement in a customer liaison context.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves liaising with various stakeholders, being articulate and clear in your communication will be crucial during the interview process.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Liaison Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Communication Skills: Since the role involves communicating with various stakeholders, emphasise your verbal and written communication skills in your application. Provide specific examples of how you've successfully managed customer interactions or resolved complaints.
Showcase Customer Service Experience: Detail your previous customer service roles and any achievements that demonstrate your ability to meet customer needs. Use metrics or examples to illustrate your success in improving customer satisfaction.
Follow Application Instructions: Make sure to apply through the specified online platform as mentioned in the job listing. Avoid sending CVs, as they are not accepted. Ensure all sections of the application form are completed accurately.
How to prepare for a job interview at Suffolk Jobs Direct Careers
✨Know Your Role
Familiarise yourself with the responsibilities of a Customer Liaison Officer. Understand how you will be the main point of contact between various stakeholders and be prepared to discuss your approach to managing these relationships.
✨Demonstrate Communication Skills
Since the role involves extensive communication, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with customers or resolved complaints in previous roles.
✨Prepare for Performance Metrics
Understand the Key Performance Indicators (KPIs) relevant to customer service. Be prepared to discuss how you would measure and improve customer satisfaction, as well as any experience you have with performance statistics.
✨Show Enthusiasm for Community Engagement
Express your passion for working within the community and helping tenants. Share any relevant experiences that highlight your commitment to customer service and community involvement, which is crucial for this role.
