Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily eCommerce operations, manage sales teams, and enhance customer experiences.
- Company: Kernowcraft is a beloved Cornish brand with over 50 years of jewellery-making expertise.
- Benefits: Enjoy a competitive salary, a supportive team culture, and opportunities for personal growth.
- Why this job: Make a real impact in a creative environment while nurturing customer relationships and driving sales.
- Qualifications: Experience in eCommerce, sales, customer service, and team leadership is essential.
- Other info: Join us at an exciting time of growth and help shape the future of our craft community.
The predicted salary is between 30000 - 42000 £ per year.
eCommerce Operations Manager Sales & Customer – Jewellery Craft Brand
eCommerce Operations Manager Sales & Customer – Jewellery Craft Brand
4 weeks ago Be among the first 25 applicants
A Spark of Passion in the Heart of Cornwall
Every great piece of jewellery starts with inspiration, a glint of an idea, a passion for craft, a love for the materials. For Kernowcraft, it began over 50 years ago with that very same spark.
Nestled on the rugged Cornish coast, Kernowcraft started life as a small, family-run business with a simple but powerful mission: to make the art of jewellery-making accessible, joyful, and deeply rewarding. What began as a passion for gemstones and lapidary grew into something far more meaningful – a thriving, creative community of makers from all walks of life.
Today, Kernowcraft is more than a jewellery supplies store. It\’s a trusted partner to thousands of jewellers, hobbyists, and dreamers across the UK and beyond.
With recent investment, leadership and an ambitious strategy Kernowcraft is poised to scale at a time when handmade crafts, in particular jewellery, are seeing strong demand. Exciting times ahead!
And we want to make you part of the plan.
Are you ready to lead a fast-paced operation where every day brings new opportunities to drive sales, improve processes, and exceed customer expectations?
As eCommerce Operations Manager you\’ll take charge of the daily running of the office, sales-order team, customer experience and order dispatch – all while playing a key role in growing high-value customer accounts and shaping the company\’s success.
This role offers the perfect blend of leadership, strategy, and hands-on involvement for someone eager to make a real impact.
The Role At a Glance
eCommerce Operations Manager
Cornwall, Perranporth TR6 (on-site)
Competitive Salary Based on Experience
Full Time – Permanent
Culture: Our small, knowledgeable team pride ourselves on delivering the very best customer service, a friendly voice at the end of the phone as well as a personal service our customers can rely on.
Company: Online destination for gemstones and jewellery making supplies
Your Background: Sales. Dispatch. Customer Service. Stakeholder Engagement. Team Leadership. Project Management, Multiple products. eCommerce Sales, Customer Experience and Data Reporting.
Who We Are
For over 50 years, our dedicated team has been proudly supplying high-quality gemstones and jewellery-making materials to hobbyists, students, and professional jewellers alike.
Built on long-standing, trusted relationships with our suppliers, we are committed to offering reliable, premium products that meet the needs of our valued customers.
Now in its third generation, the business continues to thrive and evolve, celebrating decades of success in supporting creativity and craftsmanship within the jewellery-making community.
Key Responsibilities
- Oversee & manage the daily eCommerce operations. Office, sales team, customer experience and order dispatch, ensuring efficiency, accuracy, and adherence to deadlines.
- Lead and develop the sales team, driving performance to meet targets while maintaining high standards of customer service and operational excellence.
- Manage and grow high-value customer accounts, nurturing strong client relationships and implementing strategies to enhance customer loyalty and repeat business.
- Collaborate with the Marketing Coordinator to align sales initiatives with promotional activities, and provide market and customer insights to support product development.
- Handle customer service queries and issue resolution, ensuring a positive client experience and maintaining the company\’s reputation for service excellence.
- Support logistics and delivery operations, including the review of Royal Mail invoices and identification of cost-effective shipping solutions.
- Deliver regular team meetings to communicate objectives, share feedback, and drive continuous improvement across departments.
About You
You\’re a highly organised, proactive Ops leader, with a strong background in B2B / B2C eCommerce. You know how to inspire teams, build lasting customer relationships, and juggle multiple priorities without losing sight of the details. You\’re results-driven, tech-savvy, and confident managing both day-to-day operations and long-term projects. Above all, you\’re a clear communicator with a genuine interest in learning more about our world of gemstones and jewellery-making.
This is more than just a management role. It\’s your chance to join a beloved, long-standing Cornish brand at a genuinely exciting time of growth. At Kernowcraft, we blend creativity with care, and we\’re proud of the personal service we offer to every maker who shops with us. If you thrive on variety, love leading teams, and enjoy rolling up your sleeves to improve how things work, you\’ll feel right at home here. Whether it\’s streamlining operations or nurturing customer relationships, your work will directly shape the future of a business that\’s built on passion, trust, and craftsmanship.
Sound like your kind of challenge? Step into a role where your ideas matter and your impact is felt. Apply now and help us shape the next chapter of Kernowcraft\’s story.
Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
LNKD1_UKTJ
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Retail
Referrals increase your chances of interviewing at VoiceWorks by 2x
Get notified about new Operations Manager jobs in Perranporth, England, United Kingdom.
St Ives, England, United Kingdom 1 day ago
Truro, England, United Kingdom 2 days ago
Helston, England, United Kingdom 2 days ago
Edmonton, England, United Kingdom 1 month ago
Bodmin, England, United Kingdom 19 hours ago
Newquay, England, United Kingdom 2 weeks ago
Edmonton, England, United Kingdom 1 month ago
Hayle, England, United Kingdom 1 week ago
eCommerce Operations Manager Sales & Customer – Jewellery Craft Brand.
Perranporth, England, United Kingdom 4 days ago
High Street, England, United Kingdom 1 month ago
Newquay, England, United Kingdom 4 days ago
Truro, England, United Kingdom 4 days ago
Cornwall, England, United Kingdom 6 days ago
Chacewater, England, United Kingdom 1 week ago
Penhale, England, United Kingdom 2 weeks ago
Mawgan Porth, England, United Kingdom 7 hours ago
Fowey, England, United Kingdom 2 weeks ago
Newquay, England, United Kingdom 4 days ago
Helston, England, United Kingdom 2 weeks ago
Hewas Water, England, United Kingdom £27,000.00-£27,000.00 2 days ago
Pool, England, United Kingdom 1 month ago
Great Work, England, United Kingdom 3 weeks ago
Bodmin, England, United Kingdom 1 month ago
Edmonton, England, United Kingdom 3 months ago
Nanpean, England, United Kingdom 1 week ago
Cornwall, England, United Kingdom 3 weeks ago
Truro, England, United Kingdom 1 week ago
Ludgvan, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
eCommerce Operations Manager Sales & Customer - Jewellery Craft Brand employer: Prescriptionbluegrass
Contact Detail:
Prescriptionbluegrass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Operations Manager Sales & Customer - Jewellery Craft Brand
✨Tip Number 1
Familiarise yourself with Kernowcraft's product range and their unique selling points. Understanding the jewellery-making supplies they offer will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the brand.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight specific instances where you improved processes or customer satisfaction, as this aligns perfectly with the responsibilities of the eCommerce Operations Manager.
✨Tip Number 3
Research current trends in the eCommerce jewellery market, especially regarding customer preferences and buying behaviours. Being knowledgeable about these trends will allow you to discuss innovative strategies for driving sales and enhancing customer experience during your interview.
✨Tip Number 4
Network with professionals in the jewellery and eCommerce sectors. Engaging with industry peers can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job at Kernowcraft.
We think you need these skills to ace eCommerce Operations Manager Sales & Customer - Jewellery Craft Brand
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the eCommerce Operations Manager. Highlight your relevant experience in sales, customer service, and team leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your background in eCommerce, project management, and customer relationship management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for jewellery-making and your understanding of Kernowcraft's mission. Mention specific examples of how you've driven sales or improved customer experiences in previous roles.
Showcase Your Leadership Skills: In your application, provide examples of how you've successfully led teams and managed operations. Discuss any strategies you've implemented that resulted in improved performance or customer satisfaction.
How to prepare for a job interview at Prescriptionbluegrass
✨Show Your Passion for Craft
Since Kernowcraft is all about jewellery-making, make sure to express your genuine interest in the craft. Share any personal experiences or projects related to jewellery that highlight your passion and understanding of the industry.
✨Demonstrate Leadership Skills
As an eCommerce Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired them to meet targets while maintaining high customer service standards.
✨Understand the Customer Experience
Familiarise yourself with the importance of customer experience in eCommerce. Be ready to discuss strategies you've implemented in previous roles to enhance customer satisfaction and loyalty, especially in a B2B/B2C context.
✨Be Data-Driven
Kernowcraft values data reporting and insights. Prepare to talk about how you've used data to drive sales and improve operations in your previous roles. Highlight any specific metrics or results you've achieved through data analysis.
