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- Tasks: Prepare and serve high-quality coffee drinks while providing exceptional customer service.
- Company: Join Stena Line, a leader in sustainable shipping with a commitment to innovation and inclusivity.
- Benefits: Enjoy a permanent role with flexible 4 days on, 4 days off shifts and ongoing training opportunities.
- Why this job: Be part of a dynamic team in a fast-paced environment, making meaningful connections with customers.
- Qualifications: No specific experience required; just bring your passion for coffee and customer service!
- Other info: Applications must be submitted online by July 24, 2025. No email or postal applications accepted.
Contract Type: Permanent (28 hours per week).
Shift Pattern: 4 days on 4 days off with split shifts.
Do you care deeply and passionately about customer support?
An opportunity has arisen for a Catering Assistant to join our exciting and customer-focused team in the Barista coffee shop in our Belfast port.
The individual will report to the Onboard Services & Sales Commercial Manager and will be responsible for preparing and serving high-quality coffee drinks to our customers.
Some of your key responsibilities:
- Prepare and serve high-quality specialty coffee drinks, including espresso-based drinks, pour overs, and tea.
- Maintain a clean and organized workspace, including the coffee bar, equipment, and surrounding areas.
- Provide exceptional customer service, including greeting customers, taking orders, and answering questions.
- Work efficiently and effectively in a fast-paced environment, managing multiple tasks and priorities.
- Maintain a high level of attention to detail, ensuring accuracy.
- Collaborate with other team members to achieve store goals and objectives.
- Participate in ongoing training and education to stay up to date on the latest coffee trends and techniques.
What you will experience:
At Stena Line, we believe everything is connected. By bringing people and goods together, we enable businesses and societies to grow. We are on an exciting journey driven by technology and digital innovation, developing our business to create meaningful outcomes for our customers.
Who you are:
At Stena Line, personality matters as much as skills. You will be efficient, able to work effectively in a fast-paced environment, managing multiple tasks and priorities. You should maintain a high level of attention to detail to ensure accuracy and quality in every drink prepared. Collaboration is key, so developing strong teamwork skills and building relationships with regular customers to foster trust and loyalty are important.
Interested?
This role involves working 4 days on, 4 days off with split shifts, totaling 28 hours per week, in a permanent position based at our Belfast port, Stena Line, Victoria Business Park, West Bank Road, Belfast.
To apply, please register your profile and submit your application in English as soon as possible, but no later than Thursday 24th July 2025. Please note that, due to GDPR, we do not accept applications via email or postal mail.
If you have questions about the position or recruitment process, contact Phil Howarth, Talent Acquisition Coordinator, at Phillip.howarth@stenaline.com.
We kindly decline any offers from recruitment or staffing agencies regarding this role.
About Stena Line:
As the leader in sustainable shipping, Stena Line operates Europe’s most comprehensive route network, transporting passengers and freight. We have over 4,300 employees across Scandinavia, the UK, and the Baltics, contributing to our company’s success. We are committed to sustainability, equality, diversity, and inclusion, welcoming all applicants.
Location: United Kingdom/Ireland, Belfast
Application deadline: July 24, 2025
Apply now
Our sustainability strategy
Our commitment to sustainability focuses on five areas aligned with the UN Global Goals, directly related to our business. We believe in fostering a diverse and inclusive environment, recognizing that gender equality enhances innovation, talent retention, and profitability.
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Catering Assistant employer: Stena Line Limited
Contact Detail:
Stena Line Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Assistant
✨Tip Number 1
Familiarise yourself with the coffee culture and trends. Knowing about different coffee drinks, especially specialty ones, will not only impress during your interview but also show your passion for the role.
✨Tip Number 2
Practice your customer service skills. Since this role involves a lot of interaction with customers, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Demonstrate your ability to work in a fast-paced environment. Think of examples from previous jobs or experiences where you successfully managed multiple tasks under pressure, as this will be crucial for the Catering Assistant position.
✨Tip Number 4
Show your enthusiasm for teamwork. Be ready to discuss how you've collaborated with others in past roles, as building strong relationships with colleagues is key to achieving store goals at Stena Line.
We think you need these skills to ace Catering Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Catering Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and food preparation. Highlight any previous roles in fast-paced environments and your ability to work as part of a team.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer support and your enthusiasm for working in a coffee shop environment. Mention specific examples of how you have provided exceptional service in the past.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Stena Line Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns with the company's focus on customer support.
✨Demonstrate Your Coffee Knowledge
Since the role involves preparing high-quality coffee drinks, be prepared to discuss your knowledge of coffee types and brewing techniques. Mention any relevant experience or training you have, and show your eagerness to learn more about coffee trends.
✨Highlight Your Teamwork Skills
Collaboration is key in this role, so be ready to talk about your experiences working in a team. Provide examples of how you've successfully worked with others to achieve common goals, especially in fast-paced environments.
✨Prepare for Fast-Paced Scenarios
Given the nature of the job, practice answering questions about how you manage multiple tasks under pressure. You might be asked to describe a time when you had to prioritise tasks effectively, so have a few scenarios in mind that showcase your ability to thrive in busy situations.
