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For Companies At a Glance
- Tasks: Assist customers with foreign exchange transactions and provide travel money advice.
- Company: Travelex is a leading provider of foreign exchange, simplifying access to international money since 1976.
- Benefits: Enjoy flexible hours, employee discounts, wellness programmes, and a monthly bonus for hitting targets.
- Why this job: Join a vibrant team, make a difference in customer experiences, and explore limitless career opportunities.
- Qualifications: Great communication skills and a desire to succeed are essential; no prior experience required.
- Other info: Part-time role with opportunities for overtime and 25 days holiday (pro-rata).
Travel Service Partner – Asda Travel Money
Location: Kendal
Hours: 16 per week
Pay: £13.00 per hour + monthly bonus
Contract: Permanent, Part Time
Responsibilities
- Welcoming customers, building relationships and delivering fantastic customer service
- Understanding what matters most to each customer and helping them with their travel money needs
- Putting your training into action and offering expert advice on our products and services, converting interest into sales
- Consistently work towards achieving and exceeding team sales targets
- Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
- Working together as a team driving performance, delivering excellence and celebrating success together
- Following company processes and paying attention to the detail to ensure everything stays on track.
Qualifications
- A great communicator who has a passion for great customer service.
- Someone who actively listens to understand our customer needs and create a fantastic customer experience.
- A positive, can‑do attitude where no challenge is too big and a desire to make a difference each day.
- A real team player who’s ready to learn, grow and develop as part of our amazing team.
Benefits
- Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
- Wellbeing support: Programmes to help with physical, mental, and financial wellness.
- Bravo Benefits: Discounts across retail, travel, and lifestyle.
- Flexible shifts: Variety of flexible shift patterns to suit different lifestyles. In busy seasons, voluntary overtime is available if you’d like to boost your hours (and your pay).
- 25 days holiday + bank holidays (pro‑rata)
- Monthly bonus: Earn extra when you hit your targets
- Pension plan: With Scottish Widows
- Career development: Access to training, learning pathways, and internal opportunities to grow
Application Process
- Application review – Our team will take a look and get in touch if your experience matches what we’re looking for.
- Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.
- Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have.
- Offer – If it’s a good fit, we’ll offer you the role and begin our pre‑employment checks. These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements.
We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Asda Travel Money, we bring that expertise to local communities across the UK.
We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Retail Sales Assistant employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Familiarise yourself with the foreign exchange market and Travelex's products. Understanding the services you’ll be offering will help you engage confidently with customers and position yourself as a knowledgeable advisor.
✨Tip Number 2
Practice your communication skills, especially active listening. Being able to understand customer needs and respond appropriately is crucial in a retail environment, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Show your enthusiasm for travel and customer service during any interactions. Sharing personal travel experiences can create a connection with customers and demonstrate your passion for the role.
✨Tip Number 4
Be prepared to discuss how you handle challenges and meet targets. Think of specific examples from past experiences that showcase your problem-solving skills and your drive to succeed in a fast-paced environment.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Sales Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or retail. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to meet targets and provide excellent service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your passion for travel and customer service, and provide examples of how you've successfully built relationships with customers in the past.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Travelex
✨Show Your Customer Service Skills
As a Retail Sales Assistant, you'll need to demonstrate your ability to communicate effectively with customers. Prepare examples of how you've successfully handled customer queries or complaints in the past, showcasing your listening skills and empathy.
✨Research Travelex and Its Products
Familiarise yourself with Travelex's services and products, especially those related to foreign exchange. Being knowledgeable about what they offer will help you answer questions confidently and show your genuine interest in the role.
✨Highlight Your Flexibility
Since the job requires flexibility in working hours, be ready to discuss your availability and willingness to work various shifts. This shows that you're adaptable and can meet the company's needs.
✨Demonstrate Your Desire to Succeed
Travelex values employees who are driven and passionate about their work. Share your career aspirations and how this role aligns with your goals, emphasising your commitment to providing excellent service and making a positive impact.
