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- Tasks: Engage with customers and provide exceptional service in a fast-paced retail environment.
- Company: Join the British Heart Foundation, a leader in charity retail and cardiovascular research since 1961.
- Benefits: Enjoy 38 days annual leave, health cash plans, and discounts on gym memberships.
- Why this job: Be part of a team making a real impact on sustainability and community health.
- Qualifications: No prior retail experience needed; just bring your passion and energy!
- Other info: Must be 18+; role involves physical tasks and working Sundays.
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Would you like to be part of a retail team that are community based,offeramazing choice and genuine sustainability?
Look no further – join us as a Sales Assistant in Waltham Cross (EN8 7BZ)
This is a part time role working 13hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires Sunday working plus one other shift across the weekand bank holidays on a rota basis.
What does this role involve?
As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.
Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
- Engage with customers, providing exceptional service and promoting our charity’s mission
- Organise and merchandise donated stock creatively to maximise sales potential
- Collaborate with our E-Commerce team to maximise online sales
- As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role.
Please note, this role can be physically demanding and will involve moving a high volume of donation bags.
You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.
What are we looking for?
- Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
- You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
- Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
- Attention to detail in everything you do
- Positive, creative, confident, customer service focussed and passionate about sustainability
- You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.
What’s important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.
Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever.
In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.
Our Equality, Diversity and Inclusion (EDI) Strategy,Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
- 38 days annual leave(plus the option sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- Wagestream – early access to your wages
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply?
To apply, please follow these simple steps:
- Click the“Apply”button below.
- You’ll be seamlessly redirected to theBHF Careers page.
- Complete the application form, submit your CV and upload your employment history.
What do I need to know?
DBS Check: As part of our ongoing commitment to safeguarding, our process requires that successful candidates are asked to consent to a basic criminal records check
Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early
Sponsorship:Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
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Sales Assistant employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to sustainability and community engagement will help you connect with the team during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles or experiences. This will demonstrate your passion for delivering a first-class experience.
✨Tip Number 3
Be ready to discuss your ability to work in a fast-paced environment. Think of specific instances where you've successfully managed pressure or adapted quickly to changing situations.
✨Tip Number 4
Highlight any experience you have with teamwork, especially in guiding or collaborating with others. This is crucial as you'll be working closely with volunteers and other team members.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Sales Assistant role entails. Highlight your customer service skills and ability to work in a fast-paced environment in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, even if it's not directly in retail. Emphasise any roles where you've provided excellent customer service or worked as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for sustainability and community engagement. Mention why you want to work for the British Heart Foundation and how you can contribute to their mission.
Highlight Relevant Skills: In your application, focus on skills such as teamwork, attention to detail, and the ability to work under pressure. Mention your comfort with technology, as this is important for the role.
How to prepare for a job interview at British Heart Foundation
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering a first-class experience.
✨Demonstrate Team Spirit
Since the role involves working closely with a team and guiding volunteers, highlight your ability to collaborate effectively. Discuss any previous team experiences and how you contributed to achieving common goals, showcasing your teamwork skills.
✨Emphasise Your Adaptability
The fast-paced environment means that no two days are the same. Be prepared to discuss how you handle pressure and adapt to changing situations. Share specific instances where you successfully managed unexpected challenges in a retail or similar setting.
✨Highlight Your Interest in Sustainability
Given the company's commitment to sustainability, it’s important to convey your passion for environmental issues. Talk about any personal initiatives or interests related to sustainability, and how you can contribute to the charity's mission through your role.
