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For Companies At a Glance
- Tasks: Engage with customers in the field to help them manage their financial situations.
- Company: Join Orbit Credit Services, a supportive company focused on customer financial health.
- Benefits: Enjoy flexible hours, uncapped bonuses, and 31 days of holiday per year.
- Why this job: Work outdoors, make a difference, and develop your customer service skills.
- Qualifications: Must have a full driving licence, a clear criminal record, and be tech-savvy.
- Other info: Comprehensive training provided, plus ongoing support from our in-house team.
The predicted salary is between 27965 - 35765 £ per year.
Field Collections Agent
Location: Within a 90-minute travel radius of your home (applicants must reside within Maidstone) Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you\’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Working Hours
We offer a 40-hour workweek with a supportive approach to work-life balance. You’ll visits will be scheduled across the following operating window:
- Monday–Friday: 8am–8pm (maximum of 10 hours between 4pm–8pm)
- Saturday: 9am–1pm (optional, counts toward core hours)
Perks & Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and business insurance
- Tech-savvy and comfortable working independently
Job Type: Full-time
Pay: £27,965.00 – £35,765.00 per year
Job Ref: CCAFLD
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Field Collections Agent employer: Midland Credit Management
Contact Detail:
Midland Credit Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Familiarise yourself with the local area of Bradford and its surrounding regions. Understanding the geography will help you plan your routes efficiently, making it easier to manage your time and meet customers' needs.
✨Tip Number 2
Brush up on your customer service skills. As a Field Collections Agent, you'll be interacting with customers regularly, so being able to communicate effectively and empathetically is key to building trust and resolving issues.
✨Tip Number 3
Make sure you're comfortable using technology, especially the iPad provided for updating customer accounts. Familiarise yourself with any relevant apps or software that may be used in the role to ensure a smooth transition into the job.
✨Tip Number 4
Prepare for the flexibility of the working hours by considering how you can best manage your time. Think about your availability during the prime operating window and how you can accommodate customer appointments effectively.
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and fieldwork. Emphasise any roles where you've had to manage financial discussions or collections.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for working outdoors and your ability to manage flexible hours. Mention your driving licence and vehicle access upfront, as these are crucial for the role.
Showcase IT Competence: Since the role requires using an iPad for updates, mention any previous experience with technology or similar devices. Highlight your comfort level with digital tools and data entry.
Prepare for Background Checks: Be ready to discuss your clear criminal record and any relevant financial history. It’s important to be transparent about your background, as this will be checked during the application process.
How to prepare for a job interview at Midland Credit Management
✨Know Your Role
Familiarise yourself with the responsibilities of a Field Collections Agent. Understand the importance of customer service and how to effectively communicate with customers about their financial situations.
✨Demonstrate Flexibility
Highlight your ability to work flexible hours and adapt to different customer needs. Be prepared to discuss how you can manage your time effectively while covering a 90-minute radius from your home.
✨Showcase Your IT Skills
Since you'll be using an iPad for updates, make sure to mention your comfort level with technology. You might even want to share examples of how you've used tech in previous roles to enhance customer interactions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to resolve customer issues or educate them on important topics, and be ready to explain your approach.
