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- Tasks: Plan and coordinate work for our Jetting teams, ensuring efficient operations.
- Company: Join Sapphire Utility Solutions, a leading partner in the UK's utility services since 2013.
- Benefits: Enjoy a modern office, subsidised gym, 20 days holiday, and a supportive work culture.
- Why this job: Be part of a friendly team that values your input and fosters professional growth.
- Qualifications: Strong customer service skills, problem-solving abilities, and GCSE English and Maths required.
- Other info: This role is open to both internal and external candidates.
The predicted salary is between 21500 - 22500 £ per year.
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Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.
We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK.
About The Role
As a works scheduler, you will be responsible for effectively planning and coordinating work of our Jetting teams throughout a designated area. Our jetting teams help to maintain the very busy sewer networks that run for miles and miles beneath us; therefore this is a varied and busy role – organisation and having the ability to multi-task is key! You will be planning and coordinating the work through communication with internal and external customers. This is a fantastic opportunity to join a friendly, dedicated team situated in our modern and welcoming office in Lingley Mere.
Location: United Utilities building, Haweswater House, Lingley Mere, Great Sankey, Warrington.
Hours: Monday to Friday – 40 Hours per week.
Salary: £25,396.80-£26,915 (depending on experience) per annum
Responsibilities – But Not Limited To
- Schedule work, in accordance with service level agreements, whilst optimising travel routes to increase productivity.
- Provide customer service to both internal and external customers via telephone and webchat as / when required – for example to update customers.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure that all the client and operational requirements are met in a professional and efficient manner. This may include keeping the client and management team to be informed of any ongoing incidents or events.
- You will ensure the highest level of customer service is achieved, to both external and internal customers, providing excellent customer satisfaction.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- You will ensure that safety issues are reported in line with company procedures.
Experience And Qualifications Required For The Role
- Excellent customer service – both written and verbal
- Problem solving skills
- Clear and concise speaking skills
- Excellent listening skills
- Competent in IT, accurate data entry
- Team player but will be able to work autonomously
- Ability to multitask
- Ability to work to deadlines
- GCSE English and Maths
What You Will Get In Return
In joining Sapphire Utility Solutions as part of the Lanes Group – the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual\’s unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
What We Offer
- Pension
- Death in service
- Employee assistance programme
- 20 days holiday plus bank holidays
- Modern, restaurant and outdoor seating
- Subsidised gym onsite
- Car parking
- Modern Office Environment
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.
Lanes – https://www.lanesgroup.com/
Lanes I – https://lanes-infra.com/
SUS – https://sus.co.uk/
Clearflow – https://www.clearflowltd.com/
AQS – https://aqsenvironmentalsolutions.ie/
We are an equal opportunities employer and welcome applications from under-represented members of the community
Strictly no agencies please
SAP
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Utilities
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Works Scheduler employer: Lanes Group
Contact Detail:
Lanes Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Scheduler
✨Tip Number 1
Familiarise yourself with the utility sector, especially in clean water and wastewater management. Understanding the challenges and operations of jetting teams will give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves communication with both internal and external customers, being able to demonstrate your ability to handle queries effectively will be crucial.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will highlight your ability to multitask, which is key for this role.
✨Tip Number 4
Research Sapphire Utility Solutions and their values. Being able to align your personal values with the company's mission during your discussions can make a strong impression on the hiring team.
We think you need these skills to ace Works Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Works Scheduler role. Emphasise your customer service abilities, problem-solving skills, and any experience in scheduling or planning.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the position, particularly in relation to multitasking and communication.
Highlight Relevant Qualifications: Clearly list your qualifications, especially GCSEs in English and Maths, as these are specifically mentioned in the job description. If you have additional certifications or training related to scheduling or utilities, include those too.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Lanes Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Works Scheduler. Familiarise yourself with scheduling work, optimising travel routes, and maintaining communication with both internal and external customers.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your verbal and written communication skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've approached challenges in previous roles. Think of specific instances where you identified a problem and implemented a solution, as this will show your proactive nature.
✨Prepare for Multitasking Questions
Given the fast-paced nature of the job, expect questions about how you manage multiple tasks simultaneously. Prepare to share strategies you use to stay organised and meet deadlines effectively.
