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- Tasks: Engage guests with magical experiences and provide exceptional service in a vibrant store environment.
- Company: Join the iconic Disney Store, where imagination meets retail magic.
- Benefits: Enjoy free park entry, exclusive discounts, and a fun team atmosphere.
- Why this job: Be part of a legendary brand, create memorable moments, and gain valuable retail experience.
- Qualifications: Passion for guest interaction, flexibility, and a willingness to learn are key.
- Other info: Temporary positions available with flexible hours throughout the Christmas season.
Join to apply for the Cast Member (Christmas Temp) role at Disney Store
Join to apply for the Cast Member (Christmas Temp) role at Disney Store
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We have a number of temporary positions available which require flexible availability across the entirety of the Christmas Season. The tentative end date for these fixed-term agreements are 31st January 2026 and the required hours will be 12, 16 & 24 hours per week.
About The Role & Team
The Cast Member engages Guests in magical experiences throughout the Store, delighting them with stories, while providing options of quality, innovative product that meets their needs. They will provide an exceptional Service that will exceed the Guest’s expectations by focusing on the show that they experience to ensure that it is unique and memorable. Maintaining integrity of the brand, whilst adhering to your own grooming guidelines.
What You Will Do
Show Sales
- Takes a proactive role in maintaining Disney brand standards.
- Maintains a neat and organised Store, on stage and back stage so that product is clearly represented and available for replenishment.
- Maintains and participates in producing company visual standards to present an outstanding Store environment.
- Ensures that all new product is on stage so that the Guest experiences the most current assortment.
- Assists with stock deliveries and replenishment to agreed standards.
- Participates in markdowns, event set-up and Stage Sets.
- Achieves financial and efficiency goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
- Sets priorities and handles time effectively and efficiently.
- Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.
- Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling
Service Contribution
- Promotes Guest loyalty by demonstrating detailed product knowledge and providing outstanding guest service.
- Provides friendly, accurate and efficient service.
- Listens and asks questions to identify and meet Guests’ needs.
- Engages Guests at their level allowing them to become a part of the story.
- Adapts to changing needs of Guests while maintaining a high level of service.
- Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.
- Uses creativity, language, store tools and product to bring stories to life.
- Performs scripted and non-scripted events for Guests in both one-on-one and group settings.
- Follows all safety guidelines.
- Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws.
- Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.
- Participates in Company sponsored events that integrate the Disney brand into the local community (Volunt’EARs)
- Supports initiatives that give back and have a positive impact on the internal and the external community.
- Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
- Ensures accuracy when completing Stock Inventory Counts and tasks.
- Additional responsibilities and duties will be assigned based on the needs of the business
Required Qualifications & Skills
- Passion for interacting with Guests of all ages.
- Attention to detail and ability to prioritise Guests and tasks.
- Retail/service experience in sales preferred but training will be given.
- Flexibility to work different day/shifts as needed based on availability given
- Ability to assist with store events which maybe scripted or non scripted
- Ability to understand store commercial targets and daily expectations ie talk ups, go with, basket fill.
- Housekeeping to ensure both on stage and back stage the areas are clean and tidy.
- Time management and organisational skills.
- Success in working in a team environment.
- Good communication skills being able to adjust communication to the guest.
- Professional appearance.
- Ability to learn about the product and the franchise.
- Visual merchandising experience (albeit training will be given)
- Cash handling and till work/card transitions (albeit training will be given)
- Discount eligibility checks and integrity
The Perks
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
- Disney Discounts: you are entitled to discounts on designated Disney products
The Walt Disney Company is an Equal Opportunity Empso loyer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Temporary
Job function
-
Job function
Customer Service
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Industries
Retail
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Cast Member (Christmas Temp) employer: Disney Store
Contact Detail:
Disney Store Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cast Member (Christmas Temp)
✨Tip Number 1
Show your passion for the Disney brand! When you engage with guests, let your enthusiasm shine through. Share your favourite Disney stories or characters to create a memorable experience.
✨Tip Number 2
Be prepared to demonstrate your customer service skills during the interview. Think of examples where you've gone above and beyond for a customer, as this role is all about creating magical experiences.
✨Tip Number 3
Flexibility is key! Make sure to highlight your availability during the busy Christmas season, as this will show that you're ready to meet the demands of the role.
✨Tip Number 4
Familiarise yourself with Disney's current product offerings and any upcoming events. This knowledge will help you engage with guests effectively and demonstrate your commitment to the role.
We think you need these skills to ace Cast Member (Christmas Temp)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Disney Store is looking for in a Cast Member. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service or retail. Emphasise any previous roles where you engaged with guests, maintained brand standards, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for interacting with guests and your ability to create memorable experiences. Use specific examples from your past experiences that demonstrate your skills and enthusiasm for the role.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role at Disney Store.
How to prepare for a job interview at Disney Store
✨Show Your Passion for Disney
Make sure to express your enthusiasm for the Disney brand during the interview. Share personal experiences or favourite Disney moments that highlight your connection to the brand, as this will resonate well with the interviewers.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your ability to engage with guests, listen to their needs, and create memorable experiences, as this is crucial for a Cast Member.
✨Be Ready for Role-Playing Scenarios
Expect to participate in role-playing exercises during the interview. Practice engaging with guests in a friendly manner and showcasing your product knowledge, as this will demonstrate your readiness for the role.
✨Emphasise Flexibility and Teamwork
Since the role requires flexible availability, be prepared to discuss your willingness to work various shifts. Also, share examples of how you've successfully collaborated with team members in past jobs to achieve common goals.
