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- Tasks: Assist members with banking tasks and provide excellent customer service over the phone.
- Company: Join Sun East Federal Credit Union, a member-owned financial institution with a 'people helping people' philosophy.
- Benefits: Enjoy competitive pay, medical benefits, 401(k) match, and discounts on local events.
- Why this job: Be part of a supportive team in a rewarding career that makes a real difference in people's lives.
- Qualifications: Inbound call centre experience and fantastic customer service skills are essential; bilingual is a plus.
- Other info: No cold calling required, and flexible work hours available.
The predicted salary is between 24000 - 36000 £ per year.
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Sun East Federal Credit Union of Aston, PA is seeking a Call Center Representative to join our team. Are you a self-starter with call center experience who is interested in beginning a rewarding career in the financial industry with a growing credit union? Do you share in the credit union philosophy of \”people helping people\”? If so, please read on!
Our Call Center Representatives earn a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events. This is a credit union call center where there is no cold calling required! If this sounds like the financial industry service opportunity that you\’ve been looking for, apply now!
ABOUT SUN EAST FEDERAL CREDIT UNION
Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is \”people helping people.\”
\”Together, we will be our members\’ heroes and build relationships that create lasting legacies, one person at a time.\” In order, to hire and retain employees who will make this mission their own, we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.
Responsibilities
As a Call Center Representative your day is spent both answer incoming and making outgoing calls in regards to member accounts. You thrive in a fast-paced environment. As one of the voices of our credit union, you make sure that your warm smile and helpful attitude comes through in every phone interaction.
You assist members with basic banking tasks such as looking up account info, posting transfers, placing stop payments, processing card orders, handling requests for check copies, and processing wire transfers. You educate members on all the products and services we offer such as banking services, IRAs, and loans. Utilizing your product knowledge, you use a consultative approach to uncover needs and cross-sell financial products.
You are trained to handle as much as possible yourself, but need to forward some calls to your supervisors or other departments.
QUALIFICATIONS FOR A CALL CENTER REPRESENTATIVE
- Inbound call center experience
- Proficiency with technology including computers, tablets, and general office equipment
- Ability to pass a credit and criminal background check
- Fantastic customer service skills
- Previous credit union or banking experience is preferred
- Previous sales experience is preferred
- Bilingual skills a plush
- Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.
WORK SCHEDULE
Call Center hours of operation are Monday-Friday 8am until 7pm and Saturdays 8am until 1pm.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this Call Center Representative position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
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Call Center Representative employer: Sun East Federal Credit Union
Contact Detail:
Sun East Federal Credit Union Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Representative
✨Tip Number 1
Familiarise yourself with the credit union's philosophy of 'people helping people'. This will not only help you align your values with theirs but also allow you to demonstrate your understanding of their mission during any interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in a call centre context. Practice common scenarios you might encounter, such as handling inquiries about account information or processing transactions, to show your readiness for the role.
✨Tip Number 3
Highlight any previous experience in banking or credit unions during your conversations. If you have specific examples of how you've helped customers in the past, be ready to share those stories to illustrate your capability.
✨Tip Number 4
Since the role involves using technology, ensure you're comfortable with various office equipment and software. You might want to mention any relevant tech skills during your discussions to stand out as a candidate who can adapt quickly.
We think you need these skills to ace Call Center Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Center Representative. Familiarise yourself with the tasks mentioned in the job description, such as assisting members with banking tasks and cross-selling financial products.
Tailor Your CV: Highlight your relevant experience, especially any inbound call centre or customer service roles. Emphasise skills that align with the qualifications listed, such as proficiency with technology and fantastic customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the 'people helping people' philosophy. Share specific examples of how you've provided excellent customer service in the past and why you're interested in working for Sun East Federal Credit Union.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Sun East Federal Credit Union
✨Showcase Your Customer Service Skills
As a Call Center Representative, your ability to provide excellent customer service is crucial. Prepare examples of past experiences where you successfully resolved customer issues or went above and beyond to assist someone. This will demonstrate your commitment to the credit union's philosophy of 'people helping people'.
✨Familiarise Yourself with Financial Products
Understanding the products and services offered by Sun East Federal Credit Union will give you an edge in the interview. Research common banking terms and services like IRAs, loans, and account management. Being knowledgeable will allow you to answer questions confidently and show your enthusiasm for the role.
✨Practice Your Communication Skills
Since the role involves a lot of phone interactions, practice speaking clearly and confidently. You might want to conduct mock interviews with friends or family, focusing on how you articulate your thoughts and respond to questions. This will help you convey warmth and professionalism during the actual interview.
✨Prepare for Behavioural Questions
Expect to be asked behavioural questions that assess how you've handled situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Think of specific instances from your previous roles that highlight your problem-solving skills and ability to work under pressure.
