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- Tasks: Manage daily operations of the spa and leisure facilities, ensuring top-notch customer experiences.
- Company: Pendley Manor is a historic hotel offering luxury accommodations and exceptional spa services.
- Benefits: Enjoy competitive salary, 28 days holiday, discounts, free meals, and NVQ training.
- Why this job: Join a passionate team in a beautiful setting and grow your career in the wellness industry.
- Qualifications: Must have previous experience and NVQ Level 3 Beauty Therapy qualification or equivalent.
- Other info: Flexibility for evening and weekend shifts is required; full training provided for specific treatments.
The predicted salary is between 28800 - 43200 £ per year.
Spa & Leisure Manager – Tring, Hertfordshire Pendley Manor is an historic country house hotel, located alongside the picturesque town of Tring, Hertfordshire; a little more than an hour from central London. The hotel offers luxury accommodation, spa and leisure facilities, restaurant and bar and various function rooms. Pendley Manor is not only popular for weddings and events but also conference and leisure functions. We have an exciting opportunity for a passionate Spa & Leisure Manager. We have 5 beautifully equipped treatment rooms and Leisure facilities. You will assist in the day to day running of the spa ensuring that our customers receive a high-quality experience throughout their stay. What does the position involve? Monitor all aspects of the leisure club and spa. Carrying out all aspects of beauty therapy treatments and ensuring high standards are delivered by all therapists Recruitment, train and motivate staff ensuring targets are met and high standards are consistently maintained. Ensure stock levels are appropriate to business demands Responsible for dealing with any guest issues/complaints and ensure these are resolved What can you offer? Previous experience within a similar role is essential NVQ Level 3 Beauty Therapy qualification or equivalent Ability to carry out a variety of treatments demonstrating confidence which include; massage, waxing, manicures and pedicures ESPA training would be an advantage however full training will be provided Jessica training would be an advantage however full training will be provided The spa will be operational seven days a week so flexibility with evening and weekend work is required. Knowledge of spa online booking systems Excellent communication and customer service skills This is a fantastic opportunity for the right applicant wishing to progress within their career and grow with an exciting new spa. What can we offer? Competitive Salary 28 days holiday entitlement (including bank holidays) and 33 days after 3 years’ service Discounts on hotel stays, treatments and products Free meal provided on duty Free onsite parking Uniform provided NVQ Training Recommend a friend If you are interest in this position, please send an updated CV by clicking \’Apply\’ . If you know anyone else who may be interest in this role, please forward the details onto them.
Spa & Leisure Manager - Tring, Hertfordshire employer: Pendley Manor Hotel
Contact Detail:
Pendley Manor Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa & Leisure Manager - Tring, Hertfordshire
✨Tip Number 1
Familiarize yourself with the specific treatments and services offered at Pendley Manor. Understanding their unique offerings will help you demonstrate your knowledge and passion for the role during the interview.
✨Tip Number 2
Highlight any previous experience in managing a spa or leisure facility, especially if you've dealt with customer complaints or staff training. This will show that you have the necessary skills to handle the day-to-day operations effectively.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours, as the spa operates seven days a week. Showing that you're willing to work evenings and weekends can set you apart from other candidates.
✨Tip Number 4
Research the latest trends in beauty therapy and spa management. Being knowledgeable about current industry standards and practices will demonstrate your commitment to providing high-quality experiences for guests.
We think you need these skills to ace Spa & Leisure Manager - Tring, Hertfordshire
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your previous experience in spa and leisure management. Emphasize your NVQ Level 3 Beauty Therapy qualification and any relevant treatments you are skilled in.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the spa industry. Mention specific experiences that demonstrate your ability to manage a team, resolve guest complaints, and maintain high standards.
Highlight Relevant Skills: In your application, clearly outline your communication and customer service skills. Provide examples of how you've successfully handled guest issues or complaints in the past.
Show Flexibility: Since the spa operates seven days a week, mention your availability for evening and weekend work. This shows your commitment and willingness to meet the demands of the role.
How to prepare for a job interview at Pendley Manor Hotel
✨Show Your Passion for Spa and Leisure
Make sure to express your enthusiasm for the spa and leisure industry during the interview. Share specific experiences that highlight your passion for providing high-quality customer service and creating memorable experiences for guests.
✨Demonstrate Your Technical Skills
Be prepared to discuss your qualifications, especially your NVQ Level 3 Beauty Therapy or equivalent. Highlight your ability to perform various treatments confidently, such as massages, waxing, and manicures, and mention any relevant training you have received.
✨Discuss Team Management Experience
Since the role involves recruiting, training, and motivating staff, be ready to share examples of how you've successfully managed a team in the past. Talk about your approach to maintaining high standards and meeting targets within a team environment.
✨Prepare for Customer Service Scenarios
Think of examples where you've dealt with guest issues or complaints effectively. Be ready to discuss your problem-solving skills and how you ensure customer satisfaction, as this is crucial for the Spa & Leisure Manager position.
