Cleaning Supervisor

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• Industry-leading compensation package:Salary of £28,000
• Rapidly growing user base:Work directly with some of the UK’s largest, fastest growing, and most innovative companies.
• Learn from industry-leading experts:We have cultivated some of best talent in the industry, allowing you to supercharge your career progression and learn from the best minds out there.
• Work-life balance:No late finishes, keep your plans with friends and family.
• Career growth: We enjoy promoting from within!
• Northern Gas and Power are recognised as a Real Living Wage Employer

Northern Gas and Power (a subsidiary of Global Procurement Group) is an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy contracts.

We set up comprehensive strategies for organisations to procure their energy contracts; negotiate contracts with energy suppliers; introduce and operate risk management frameworks; collect, check, and analyse invoices; and calculate organisations’ GHG emissions and carbon footprints.

Our consultancy is supported by our unique ClearVUE platform that brings together and visualises information from a global energy portfolio down to the last detail – helping our clients work towards their Net Zero goals and ensuring compliance with climate-related legislation.

Join our global family, with modern and vibrant offices in the UK, France, Malta, India, and Italy. Be part of a team that’s leading the way in energy consultancy and helping businesses make informed decisions about their energy consumption.

The opportunity

As the Facilities Supervisor, your primary responsibility will be to oversee the operations and maintenance of the facilities across our Riga and Baltic offices. The main objective is to ensure that the facilities are well-maintained, safe, and efficient to support the smooth functioning of the business operations.

You will supervise the Facilities Team, fostering an engaged and positive culture while ensuring an efficient cleaning operation. This will involve managing rotas, submitting attendance reports, approving holiday requests and having line manager responsibility for the team.

Your focus will be on consistently presenting all facilities to a high standard, ensuring safety, cleanliness, and overall appearance in line with our cleaning specifications.

You will also be expected to assume the responsibilities of the team and manage the allocation of cleaning hours to make sure that all areas of responsibility receive efficient cleaning and waste management services.

What exactly will you do?

Supervision and Leadership:

• Lead and manage the day-to-day activities of the cleaning team.
• Oversee team rotas, working hours, and scheduling.
• Ensure cleaning staff follow agreed cleaning schedules and standards.
• Conduct regular performance checks and provide on-the-job support or training as needed.
• Lead the facilities team to ensure there is a positive, motivational, supportive working environment.
• Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off all duties and tasks complete.
• Support the Facilities Cleaning Operatives with their cleaning schedule and be flexible to meet the changing operational needs of the business.
• Suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
• Take full ownership and manage all cleaning feedback or complaints.
• Ensure the cleaning team are equipped and have the knowledge to positively impact the experience for all colleagues.
• Manage and support recruitment, induction training and development of colleagues.
• Carry out and manage site audits to ensure high standards of cleanliness and safe environment is always evident throughout area of operations.
• Ensure effective communication including meetings, handovers, and reporting.
• Collaborate with the Facilities Cleaning Operatives to provide general cover and assistance during periods of absence, annual leave, and to meet business needs.
• Lead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues, and complete daily time keeping reports and performance management where needed, highlighting any areas of training and or development needed.
• Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.
• Attend daily/weekly/monthly business progress meetings and team meetings as required.
• Prioritisation of duties, depending on business needs. You will be required to assume the duties of the Facilities Cleaning Operatives.
• Flexibility with working hours

Cleaning and Office Readiness:

• Ensure that all standard office cleaning tasks are completed to a high standard, including:
  Desks, floors, kitchens, toilets, meeting rooms, communal areas, etc.
• Ensure all offices and shared spaces are clean, tidy, and fully set up at the start of each working day.
• Conduct daily site walkarounds to monitor cleaning quality and readiness.
• Ensuring excellence for cleaning operations throughout site includes, but not limited to:
• Security, Health and Safety and compliance
• Cleaning standards
• Colleague Uniform & Presentation
• Best Practice and Innovation

Facilities Co-ordination:

• Work with external contractors and Business Support Hub in ensuring any SLT actions are delivered as per instruction and meet the requested standards.
• Perform scheduled and cyclical maintenance tasks whenever feasible or confidently coordinate with tradespersons to ensure timely completion of maintenance work.
• Maintain a comprehensive record of defects and promptly facilitate their resolution within a timely manner.
• Report any risks/hazards. For example, air quality problems, and potential trip or slip hazards.
• Stock management and ordering of cleaning products/items for Facilities Management.
• Monitor and manage basic office facilities needs such as:
• Maintaining appropriate temperatures in all workspaces.
• Ensuring correct waste and recycling processes are followed.
• Ensure TV screens are operating
• Ensure wall displays are appropriate
• Ensure the office is clean and fresh
• Ensuring office facilities are in full working order, including:
• Water coolers
• Vending machine
• Toilets and washroom facilities
• Promptly reporting any damages, faults, or malfunctions to the relevant teams or contractors.
• Work collaboratively with building facilities management to maintain and monitor shared areas (e.g. lobbies, lifts, corridors).
• Ensure consistent adherence to company policies and procedures, always maintaining the required standards
• Manage escalations of any issues.
• Supervise any contractors on site.

Health, Safety and Compliance:

• Ensure all cleaning and facilities tasks meet health and safety regulations.
• Support the safe use of chemicals and cleaning products.
• Support building safety checks as needed (e.g. fire exits, first aid stations, hazard reporting).

What we’re looking for

• Knowledge in Microsoft Programmes
• Previous Management Experience
• Knowledge of Health & Safety regulations
• Experience leading a Cleaning or Facilities team
• Subject knowledge in control of chemicals hazardous to health
• Strong Customer Care Awareness
• Experience in carrying out basic maintenance tasks
• Previous experience in facilities or cleaning supervision.
• Strong leadership and team coordination skills.
• Good understanding of office hygiene, cleanliness standards, and basic facilities requirements.
• Organised, reliable, and confident managing rotas and schedules.
• Attention to detail in identifying issues and reporting them accurately.
• Ability to take initiative and solve problems efficiently.
• Comfortable using basic office systems for reporting and communication.

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