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- Tasks: Greet passengers and assist with check-in, luggage, and boarding.
- Company: Join Swissport, a leader in aviation services committed to exceptional customer care.
- Benefits: Enjoy employee discounts, wellness programs, and free onsite parking.
- Why this job: Be part of a dynamic team and grow your career in the aviation industry.
- Qualifications: Prior customer service experience is a plus; excellent communication skills required.
- Other info: Flexible shifts available, including weekends and holidays.
As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike., * Greet passengers and provide friendly, professional assistance throughout their journey.
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Assist passengers with check-in procedures, luggage handling, and boarding processes.
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Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
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Ensure compliance with airline and airport regulations, including security and safety protocols.
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Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
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Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
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Perform administrative tasks, including data entry, documentation, and reporting as required.
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Prior experience in customer service, hospitality, or related fields is advantageous.
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Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
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Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
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Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
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Demonstrated problem-solving abilities and a proactive approach to resolving issues.
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Attention to detail and accuracy in handling passenger information and documentation.
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Access to Employee Assistance Programme and wellness initiatives.
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Comprehensive training and development programmes.
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Free onsite parking whilst at work
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Employee discounts on travel and retail products.
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Retirement savings plan with employer contributions.
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Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
Customer Service Agent - PART TIME - Stansted Airport employer: Swissport
Contact Detail:
Swissport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - PART TIME - Stansted Airport
✨Tip Number 1
Familiarize yourself with the specific services and operations of Swissport at Stansted Airport. Understanding their processes will help you answer questions confidently during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality during your conversations. Share specific examples of how you've handled difficult situations or resolved complaints effectively.
✨Tip Number 3
Demonstrate your ability to work under pressure by discussing scenarios where you successfully managed multiple tasks simultaneously. This is crucial in a fast-paced airport environment.
✨Tip Number 4
Show your flexibility and willingness to work various shifts, including weekends and holidays. Employers appreciate candidates who are adaptable to changing schedules.
We think you need these skills to ace Customer Service Agent - PART TIME - Stansted Airport
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Agent position at Swissport. Understand the key responsibilities and required skills, such as communication abilities and customer service experience.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or hospitality. Emphasize any previous roles where you demonstrated problem-solving skills, attention to detail, and the ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the aviation industry. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional to make a great first impression.
How to prepare for a job interview at Swissport
✨Show Your Customer Service Skills
Since the role is all about delivering exceptional service, be prepared to share specific examples from your past experiences where you successfully assisted customers. Highlight your ability to handle inquiries and resolve complaints effectively.
✨Demonstrate Your Communication Abilities
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently. If you speak additional languages, mention them as they can be a significant advantage.
✨Emphasize Your Problem-Solving Skills
Prepare to discuss situations where you faced challenges and how you resolved them. Show that you can think on your feet and remain calm under pressure, which is essential in a fast-paced environment like an airport.
✨Understand the Company and Role
Research Swissport and familiarize yourself with their values and operations. Understanding the company's commitment to customer service will help you align your answers with their expectations during the interview.
