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- Tasks: Manage access control, patrol premises, and respond to emergencies.
- Company: Join a reputable security firm dedicated to safety and professionalism.
- Benefits: Enjoy flexible hours, full training, and provided uniforms.
- Why this job: Be part of a supportive team while ensuring safety and security for all.
- Qualifications: Must have strong customer service skills and an SIA license.
- Other info: Ad hoc position with varied shifts; perfect for students seeking flexible work.
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The main responsibilities are to be familiar with emergency procedures for actions to be taken in the event of fire, bomb threat, flood and plant failure etc. To carry out access control according to the Assignment Instruction and operate in compliance with all Company and client requirements.
This is an ad hoc position covering annual leave and absence, hours of work may vary but shift patterns are normally 12 hours duration, covering Monday – Sunday.
However, as part of a small team you will need to be flexible to support your colleagues.
Principal Accountabilities
- Managing access control for buildings and car parks – for employees, visitors and contractors
- Patrolling the buildings, car parks and grounds to deter and detect problems
- Responding to customer requests and queries
- Checking and challenging ID passes with a professional and friendly approach
- De-activating and activating alarms, and unlocking and locking buildings, rooms, external barriers and gates to ensure that no unauthorised personnel or hazards are on site.
- Identifying and reporting Health & Safety issues and carrying out first aid if necessary.
- Maintaining records including incident reports using computer- and paper-based systems
- Present a suitable image to uphold the Clients prestige by always dealing professionally with people.
- Respond to requests for assistance.
- Will be standing behind the barriers visually verifying the authorised identity of staff(s) as they enter the premises.
- Whilst on post will remain vigilant and present a welcoming atmosphere to staff and visitors entering the building.
- To be thoroughly conversant with telephone, alarm, IT systems, firefighting, CCTV and any other systems or equipment used in the course of duty.
- Have a comprehensive working knowledge of assignment instructions complete with all current amendments and temporary additions.
- To detect and prevent any occurrences that may lead to loss by fire, flood, plant failure, theft, vandalism or any other form of crime.
- To detect and prevent situations that may lead to an accident or personal injury and to ensure that any such situation is promptly reported.
Qualifications and Experience
- Strong customer service skills and experience
- Excellent communication, organisation and interpersonal skills
- The ability to remain calm and professional under pressure
- Good IT and administration skills
- Seven years’ checkable history and references
- An SIA Door Supervision (DS) or Security Guarding (SG) license is essential.
- To pass a criminal records check (CRC) to the required standards
- Good working knowledge of security and fire systems
- Previous experience of conducting audits and preparing client reports
- Excellent knowledge of GDPR and the use of personal data
- A First Aid at Work qualification
- An SIA CCTV (PSS) Licence
Full training, uniform and health and safety equipment are provided, and you will also have access to:
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Relief Security Officer employer: ICTS Europe
Contact Detail:
ICTS Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security Officer
✨Tip Number 1
Familiarise yourself with the specific security protocols and emergency procedures relevant to the role. Understanding these processes will not only help you during the interview but also demonstrate your commitment to safety and preparedness.
✨Tip Number 2
Highlight your customer service skills during any interactions with our team. As a Relief Security Officer, you'll be the first point of contact for many, so showcasing your ability to communicate effectively and professionally is key.
✨Tip Number 3
Be prepared to discuss your experience with security systems and technology. Familiarity with CCTV, alarm systems, and IT tools is crucial, so think of examples from your past roles that illustrate your competence in these areas.
✨Tip Number 4
Demonstrate your flexibility and teamwork skills. Since this is an ad hoc position, showing that you're adaptable and willing to support your colleagues will make you a more attractive candidate for the role.
We think you need these skills to ace Relief Security Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Relief Security Officer. Familiarise yourself with emergency procedures and access control protocols as outlined in the job description.
Tailor Your CV: Highlight your relevant experience in security, customer service, and any qualifications such as an SIA license or First Aid certification. Make sure to include specific examples that demonstrate your ability to handle emergencies and maintain safety.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the company's needs. Mention your ability to remain calm under pressure and your commitment to upholding the client's prestige.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a security role.
How to prepare for a job interview at ICTS Europe
✨Know Your Emergency Procedures
Familiarise yourself with the emergency procedures related to fire, bomb threats, and other potential crises. Being able to discuss these confidently will show your preparedness for the role.
✨Demonstrate Customer Service Skills
Highlight your strong customer service experience during the interview. Be ready to share examples of how you've handled difficult situations or provided excellent service in the past.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you would interact with staff, visitors, and contractors, ensuring a professional and friendly approach at all times.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess your ability to remain calm under pressure. Think of specific instances where you successfully managed stressful situations and be ready to share those experiences.
