Business Support Assistant - Housing Advice (part time) - Ebley Mill - Stroud

Reference: REQ0129 Description: Stroud District Council is looking for an enthusiastic person with a commitment to helping the publicto join ourHousing Advice Team. This is an exciting role in a busy team delivering the Council’s housing advice and homelessness functions. The Housing Advice Team has an impressive record of preventing homelessness and we are looking for candidates to help build on our success.The purpose of this role is to primarily act as the first point of contact for members of the public contacting the service, alongside providing a general administrative service to the Housing Advice Team.About you You’ll have experience of working in a similar role and will be passionate and enthusiastic about helping people in housing need. You will have worked within a front-line role previously and be able to deliver exceptional customer service whilst working under pressure. Knowledge of the Housing Act and the Homelessness Reduction Act is useful but not required for this role.The successful candidatewillbe part ofabusyteam dealing with all aspects of homelessness, housing advice and managing thehousing register (HomeseekerPlus).The successful candidate will be able to demonstrate experience in the following: experience of dealing with people in difficult situations,good organisational and time management skills, high standards of written and verbal communication skills.For an informal discussion, please contact: Julian White date: w/c 3rd February 2025In exchange for your expertise, experience and enthusiasmwe provide a range of staff benefits. Please click here for more information: is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people withdisabilities.Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies. In line with the Council’s duty to protect children and adults in a vulnerable situation from harm, we are obliged to assess the suitability of individuals for certain posts by undertaking DBS Checks.Stroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:Stroud District – The Natural Place Region: Location: Ebley Mill – Stroud Salary: *GBP*25,183 pro rata, per annum Package: -Excellent pension scheme – Flexi Working Scheme – Hybrid working approach – Employee Wellbeing Offer – For more information please see the benefits section on our website Contractual hours: 18.5 Basis: Permanent