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- Tasks: Join our front-of-house team as a vibrant Waiter/Waitress, serving fresh seasonal food.
- Company: Heartwood Collection is an award-winning group of cozy pubs and brasseries focused on community.
- Benefits: Enjoy flexible hours, training programs, discounts, and a supportive work environment.
- Why this job: Be part of a fun team, develop your skills, and create unforgettable guest experiences.
- Qualifications: Great interpersonal skills, flexibility, attention to detail, and a passion for customer service.
- Other info: Exciting growth opportunities with plans to expand to 61 locations by 2027.
Server/Waiter/Waitress – The Black Swan, Henley-In-Arden Waiter / Waitress We\’re looking for fun and passionate people to join our fantastic front-of-house team as a Waiter / Waitress Heartwood Collection is an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Brasserie Blanc, the French brasserie business inspired by Raymond Blanc and Heartwood Inns (Formally White Brasserie Company) brands are renowned for being a home-from-home. Our strength is in our enduring community of like-minded individuals; warm and genuine to our core. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people, and the pleasure of our guests. Waiter / Waitress – What we offer: Packages are based on National Living Wage including TRONC* Full-time and part-time hours to suit your needs Stepping Stones – Our industry-leading training and development platform which supports progression for those who want it Employee Assistance Program with Hospitality Action Instant access to pay you have already earned through EarlyPay Enhanced Maternity & Paternity package Refer a Friend Bonus up to 1500 50% off food at any Heartwood Inns or Brasserie Blanc 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount 10% off company gift cards A thoughtful gift to celebrate your birthday Long Service Recognition Awards The Pantry – 100\’s of retailers and experience discounts through Reward Gateway Cycle to Work Scheme Waiter / Waitress – The Ideal Candidate: Will have great interpersonal skills and a vibrant personality Ability to be flexible and maintain high standards across the front of house Be a real team player, it is essential that you are a true people person Have great attention to detail and impeccable standards. Be totally customer and service focused and provide an exceptional guest experience Our investment in your development. The Heartwood Collection currently has over 40 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which now feature beautiful boutique bedrooms. We are aiming to grow to 61 sites by 2027, which could add up to 500 bedrooms over the next four years. We\’re really excited about the amazing opportunities this growth will create, and we hope you are too! It\’s a great chance for you to take the next step in your career and develop with us through our unique \”Stepping Stones\” training and development programme. Heartwood Collection is a multi award-winning hospitality group: – Sunday Times Best Places to Work winner 2024- Double winner at the Publican Awards 2024 – R200 – SRA 3 star rated – plus many more! *Hourly rate is based on National Living Wage plus TRONC, and the TRONC is calculated from the previous 6 months\’ site average. The rate of TRONC for the site you are applying for will be confirmed and discussed at the interview stage.
Server/Waiter/Waitress - The Black Swan, Henley-In-Arden employer: Heartwood Inns
Contact Detail:
Heartwood Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Server/Waiter/Waitress - The Black Swan, Henley-In-Arden
✨Tip Number 1
Show your personality! When you meet the team or during any informal interactions, let your vibrant character shine through. The Black Swan values fun and passionate individuals, so be yourself and engage with everyone.
✨Tip Number 2
Demonstrate your customer service skills in real-time. If you have the chance to visit The Black Swan before your interview, observe how the staff interacts with guests and try to mirror that warm, genuine approach when you speak with the team.
✨Tip Number 3
Be prepared to discuss your flexibility and teamwork. Think of specific examples where you've worked well in a team or adapted to changing situations, as these qualities are essential for the role.
✨Tip Number 4
Research the Heartwood Collection and its values. Understanding their commitment to community and exceptional guest experiences will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Server/Waiter/Waitress - The Black Swan, Henley-In-Arden
Some tips for your application 🫡
Show Your Personality: Since the role requires a vibrant personality and great interpersonal skills, make sure to convey your enthusiasm and passion for hospitality in your application. Use a friendly tone and share any relevant experiences that highlight your people skills.
Highlight Relevant Experience: If you have previous experience in the hospitality industry, be sure to detail it in your CV. Mention specific roles, responsibilities, and any achievements that demonstrate your ability to provide exceptional guest experiences.
Tailor Your CV: Customize your CV to align with the job description. Emphasize your attention to detail, flexibility, and teamwork abilities, as these are key qualities the employer is looking for in a candidate.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the Heartwood Collection's values and mission. Explain why you want to join their team and how you can contribute to creating unforgettable moments for guests.
How to prepare for a job interview at Heartwood Inns
✨Show Your Personality
As a waiter or waitress, having a vibrant personality is key. Be yourself during the interview and let your enthusiasm for hospitality shine through. This role is all about creating memorable experiences for guests, so showcasing your fun side can make a great impression.
✨Demonstrate Team Spirit
Being a team player is essential in this role. Share examples from your past experiences where you worked collaboratively with others to achieve a common goal. Highlighting your ability to support and uplift your colleagues will resonate well with the interviewers.
✨Emphasize Customer Focus
The ideal candidate is customer-focused and service-oriented. Prepare to discuss how you've gone above and beyond to ensure guest satisfaction in previous roles. Specific anecdotes about exceptional service can help illustrate your commitment to providing an outstanding experience.
✨Attention to Detail Matters
Impeccable standards and attention to detail are crucial in the hospitality industry. Be ready to talk about how you maintain high standards in your work, whether it's in food presentation, cleanliness, or customer interactions. This will show that you take pride in your role and care about the guest experience.
