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- Tasks: Coordinate quality and compliance processes while supporting learners and employers.
- Company: Join NHBC, the UK's leading provider of new home warranties and insurance.
- Benefits: Enjoy 27 days holiday, flexible working, and a performance bonus up to 6%.
- Why this job: Grow your career in a supportive, inclusive environment with opportunities for personal development.
- Qualifications: GCSEs in Maths and English required; customer service or admin experience is a plus.
- Other info: This is a home-based role with occasional travel to the Milton Keynes office.
The predicted salary is between 22400 - 39200 £ per year.
Job role: Quality and Compliance Co-ordinator (Apprenticeship)
Salary: £28,000 + u p to a 6% performance bonus per annum
Employment type: Full time, Permanent
Working location: This is a home-based role, with travel to our Milton Keynes office (and occasionally other locations) once or twice a month
Job summary
Are you passionate about helping people succeed, highly organised, and ready to take the next step in your career? NHBC’s Quality and Compliance Co-ordinator Apprenticeship offers a fantastic opportunity to grow in a meaningful, detail-focused role.
As we expand our support for apprenticeships, we have multiple opportunities available for this position. You’ll play a key part in delivering high-quality programmes by coordinating key processes, ensuring compliance, and providing excellent service to learners and employers.
We’re committed to investing in talent and helping you thrive — whether this is your first step into a business support role or you\’re building on existing experience.
What you’ll be doing
- Supporting the Quality and Compliance teams with day-to-day admin and coordination.
- Managing apprenticeship learner onboarding, paperwork, and compliance checks.
- Helping with assessments, progress monitoring, and post-programme support.
- Arranging and minuting meetings, updating records and databases.
- Conducting compliance reviews and highlighting risks.
- Producing reports and supporting ad-hoc projects.
- Leading a small development project as part of your apprenticeship.
- Supporting learners with special educational needs assessments.
- Providing excellent customer service to both internal and external stakeholders.
What we’re looking for
- Strong organisational skills and attention to detail.
- A confident communicator with a positive, can-do attitude.
- Ability to manage time effectively and meet deadlines.
- Experience with Microsoft Office tools.
- Patience, empathy, and a genuine desire to support others.
- GCSEs in Maths and English (Grade 4/C or above) – essential.
- Transferable skills welcome — whether from customer service, admin, hospitality, or a recent degree.
What we offer
Our benefits package includes:
- 27 days annual leave + bank holidays
- enhanced pension scheme (up to 10.5%)
- life assurance
- subsidised private medical insurance
- employee discounts platform
- enhanced maternity, paternity, adoption leave and pay for all new parents
+ many more!
Who we are
At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.
Why you should join us
As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.
Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.
We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.
Our inclusive culture
We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.
#li-hybrid
Why NHBC
Work for the UK’s leading independent provider of warranty and insurance for new-built homes.
We have a range of job opportunities across the UK, including field and home-based roles within corporate, business operations and field tech. We welcome experienced professionals and those new to the world of work such as trainees, and with our flexible working approach we are open to helping you find a role that works for you.
Why work for NHBC
NHBC colleagues have access to a wide range of additional benefits and we ensure our packages are attractive to current and potential employees.
Flexibility
Bonus
We offer a yearly performance based bonus to all employees based on a percentage of salary.
27 days holiday + bank holidays with the opportunity to purchase extra days.
Enhanced leave and pay
We offer equalised maternity, paternity, adoption leave and pay for all new parents.
We recognise the valuable contribution that our colleagues make, benchmarking our salaries, against the wider market to ensure our packages are attractive.
Our Diversity Equity and Inclusion (DE&I) strategy is focused on providing a shared direction and commitment for the organisation to respect and value our diverse workforce and continue to build a more inclusive workplace. We aim to attract and retain a workforce that represents the communities in which we work.
If you\’re interested in working at NHBC but haven\’t found the role for you within our list of current vacancies, please feel free to upload your CV. We will contact you if a suitable position becomes available and will keep your CV on file for up to 18 months. We also recommend checking our careers web page regularly, as new opportunities are posted frequently.
National House-Building Council and its subsidiaries (NHBC) engage with preferred recruiters or agencies on a formal basis. NHBC is unable to accept applications from recruiters or agencies who do not have signed terms of business with NHBC. If unsolicited applications or CVs are received from recruiters or agencies with or without such an agreement, NHBC will neither consider nor agree to any payment to that party.
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Quality & Compliance Co-ordinator employer: National House Building Council
Contact Detail:
National House Building Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Compliance Co-ordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Quality & Compliance Co-ordinator role. Understanding the day-to-day tasks, such as managing learner onboarding and conducting compliance reviews, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This could be from previous jobs, volunteer work, or even academic projects.
✨Tip Number 3
Research NHBC's values and culture to align your responses with what they stand for. Being able to articulate how your personal values match theirs can set you apart from other candidates.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company, and it gives you a chance to assess if NHBC is the right fit for you.
We think you need these skills to ace Quality & Compliance Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Quality & Compliance Co-ordinator role. Emphasise your organisational skills, attention to detail, and any experience in customer service or administration.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others succeed and your ability to manage time effectively. Mention specific examples of how you've demonstrated these qualities in previous roles or experiences.
Highlight Relevant Qualifications: Clearly state your GCSEs in Maths and English, as well as any other qualifications that may be relevant. If you have transferable skills from other sectors, make sure to include those too.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work with NHBC and contribute to their mission of raising standards in house building. This can help you stand out as a passionate candidate.
How to prepare for a job interview at National House Building Council
✨Showcase Your Organisational Skills
As a Quality & Compliance Co-ordinator, strong organisational skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects, highlighting your attention to detail.
✨Demonstrate Your Communication Skills
This role requires confident communication with various stakeholders. Practice articulating your thoughts clearly and positively. Consider preparing a few anecdotes that showcase your ability to communicate effectively in different situations.
✨Familiarise Yourself with Compliance Processes
Understanding compliance is key for this position. Research common compliance frameworks relevant to apprenticeships and be ready to discuss how you would approach compliance checks and risk assessments during the interview.
✨Express Your Passion for Supporting Others
The role involves providing excellent service to learners and employers. Be sure to convey your genuine desire to help others succeed. Share any relevant experiences where you've supported individuals or teams, especially in educational or training contexts.
