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For Companies At a Glance
- Tasks: Join a busy call centre to manage patient bookings and waiting lists.
- Company: Be part of Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Enjoy a supportive work environment with opportunities for professional development.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic team.
- Qualifications: GCSE or equivalent required; IT skills are a plus.
- Other info: Welsh language skills must be learned within 12 months.
The predicted salary is between 24000 - 33600 Ā£ per year.
Job Overview
We are looking for a hardāworking individual to join the Patient Access & Booking Centre at Glan Clwyd and Abergele Hospital on a permanent basis. The role is based in a busy callācentre environment and the successful applicant will be part of a team of experienced staff responsible for managing a waiting list and booking patients. Excellent communication skills, ability to multiātask and stay calm under pressure are essential.
The ability to speak Welsh is essential for this post.
Responsibilities
- Provide āfirst point of accessā administration for all referrals in the Booking Centre.
- Act as first point of contact for all enquiries and referrals into the Trust.
- Use local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.
- Work as part of a multiādisciplinary team, supporting other team members to deliver the Access targets and a patientāfocused booking service.
- Use own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.
- Support the delivery of a professional, efficient and effective centralised booking service for a variety of outpatient clinics.
Person Specification
Qualifications
- Essential: GCSE, NVQ3 or equivalent, IT qualification.
- Desirable: IT or ECDL, Mandatory Training.
Experience
- Essential: Hospital/GP practice, callācentre experience, dealing with general public, working as part of a team.
- Desirable: Working with consultant/clinical staff, waiting list management.
Skills
- Essential: interpersonal skills, ability to prioritise own workload, ability to work under pressure.
- Desirable: Microsoft Office, WPAS.
Knowledge
- Essential: Knowledge of the Data Protection Act.
- Desirable: Knowledge of WPAS.
Personal Qualities
- Essential: use of initiative, confidence when dealing with a range of people, positive attitude, ability to work to tight deadlines, demonstration of an understanding of equality and diversity.
- Desirable: evidence of professional development.
Language
- Essential: Ability to speak Welsh.
Seniority Level
Entry level
Employment Type
Fullātime
Job Function
Management and Manufacturing
Industries
Hospitals and Health Care
Betsi Cadwaladr University Health Board is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and receive the support you need in line with our Organisational Values and āProud to Leadā competence framework.
We are committed to promoting equality and diversity and are proud to welcome applicants under the āDisability Confident Employerā scheme.
Please check your eāmail account regularly; successful applicants will receive all recruitment related correspondence via the eāmail account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Applicants will be invited to view the complete Job Description and Person Specification by clicking \āApply now\ā to access the supporting documents.
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Patient Access and Booking Clerk employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Patient Access and Booking Clerk
āØTip Number 1
Familiarise yourself with the local patient administration systems mentioned in the job description. Understanding how these systems work will give you a significant advantage during the interview process.
āØTip Number 2
Practice your communication skills, especially in a call centre context. You might want to role-play scenarios where you handle patient inquiries or manage bookings under pressure to showcase your ability to stay calm and efficient.
āØTip Number 3
Brush up on your knowledge of the Data Protection Act, as this is essential for the role. Being able to discuss how you would handle sensitive patient information can set you apart from other candidates.
āØTip Number 4
If youāre not already fluent, start learning Welsh as itās a requirement within 12 months. Showing initiative in this area can demonstrate your commitment to the role and the community you'll be serving.
We think you need these skills to ace Patient Access and Booking Clerk
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience in call centres or administrative roles. Emphasise your communication skills and ability to work under pressure, as these are crucial for the Patient Access and Booking Clerk position.
Craft a Strong Cover Letter: In your cover letter, express your passion for helping others and your understanding of the healthcare environment. Mention specific examples of how you've successfully managed tasks in high-pressure situations.
Highlight Relevant Skills: Clearly outline your interpersonal skills, ability to prioritise workload, and any experience with patient administration systems. If you have knowledge of the Data Protection Act, be sure to include that as well.
Prepare for Language Requirements: Since the role requires Welsh skills to be learnt within 12 months, mention any existing Welsh language skills you have. If you're willing to learn, express your commitment to achieving this goal in your application.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
āØShowcase Your Communication Skills
As the role requires excellent communication skills, be prepared to demonstrate your ability to convey information clearly and effectively. Practice answering common interview questions in a concise manner, and consider using examples from past experiences where you successfully communicated with patients or team members.
āØDemonstrate Your Ability to Multi-task
In a busy call centre environment, multi-tasking is crucial. During the interview, share specific instances where you managed multiple tasks simultaneously. This could include handling patient inquiries while updating records or coordinating appointments under pressure.
āØFamiliarise Yourself with Relevant Systems
Knowledge of local patient administration systems is essential for this role. If possible, research the specific systems used by the organisation and mention any relevant experience you have with similar software during your interview.
āØEmphasise Your Teamwork Skills
Working as part of a multi-disciplinary team is key in this position. Be ready to discuss how you have collaborated with others in previous roles, highlighting your ability to support colleagues and contribute to a cohesive work environment.
