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- Tasks: Greet customers, assist in-store, and enhance their shopping experience.
- Company: Join H&M Group, a global leader in fashion retail with a commitment to inclusivity.
- Benefits: Enjoy a 25% staff discount and access to extensive development opportunities.
- Why this job: Be part of a vibrant team that values creativity and customer connection.
- Qualifications: No prior experience needed; just bring your passion for fashion and a positive attitude.
- Other info: Part-time role with flexible hours between 20-30 per week; apply now!
As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.
You\’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you\’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they\’re not mandatory.
Job Description
As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.
You\’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you\’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.
While previous experience in customer service and familiarity with fabrics are nice to have, they\’re not mandatory.
Qualifications
- Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
- Proactive; you use your initiative to provide customers with a memorable shopping experience
- Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
- You listen to and show interest in others’ ideas and opinions
- You’re honest and genuine in your approach
- You are interested in fashion and trends
- You are communicative, positive and open-minded
- You’re willing to learn and adapt
- You’re collaborative, inclusive and supportive of others
- You have good Englishlanguage skills
Additional Information
This is a parttimeposition with a contract of 20 and 30hours a week. Please apply by sending in yourCV in Englishas soon as possible!
Benefits:
We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
Inclusion & Diversity
At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.
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Created on 12/07/2025 by TN United Kingdom
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Sales Advisor 20h - 30h employer: Cos
Contact Detail:
Cos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor 20h - 30h
✨Tip Number 1
Show your enthusiasm for fashion and customer service during any interactions. Whether it's in a casual conversation or during an interview, let your passion shine through. This will help you connect with the brand's values and demonstrate that you're a great fit for the Sales Advisor role.
✨Tip Number 2
Familiarise yourself with the latest trends and products offered by the brand. Being knowledgeable about what’s currently in style can help you engage customers more effectively and show that you’re proactive about enhancing their shopping experience.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Focus on being positive and open-minded, as these traits are essential for creating welcoming experiences for customers. The more comfortable you are in conversation, the better you'll perform in the role.
✨Tip Number 4
Demonstrate your collaborative spirit by sharing examples of teamwork from previous experiences. Highlight how you’ve supported others in achieving common goals, as this aligns with the brand's emphasis on collaboration and inclusivity within the team.
We think you need these skills to ace Sales Advisor 20h - 30h
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Sales Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your proactive and customer-focused approach.
Write a Personalised Cover Letter: Include a cover letter that reflects your enthusiasm for the role and the brand. Mention specific examples of how you have provided excellent customer service in the past and express your interest in fashion and trends.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Cos
✨Show Your Customer Focus
As a Sales Advisor, your ability to connect with customers is key. Be prepared to share examples of how you've provided excellent service in the past, even if it's from a different context. Highlight your genuine interest in understanding customer needs.
✨Demonstrate Proactivity
The role requires a proactive approach to enhance the shopping experience. Think of instances where you've taken the initiative to solve a problem or improve a process. This will show that you can think on your feet and contribute positively to the team.
✨Express Your Interest in Fashion
Since the job involves working with garments, showing your passion for fashion and trends can set you apart. Be ready to discuss your favourite styles or brands and how they influence your perspective on customer service in retail.
✨Emphasise Team Collaboration
Collaboration is essential in this role. Prepare to talk about your experiences working in teams, how you support your colleagues, and how you handle differing opinions. This will demonstrate your ability to work well within a diverse team environment.
