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For Companies At a Glance
- Tasks: Engage with members, helping them find the right products and services.
- Company: Join YBS, a member-focused organisation that values people over profits.
- Benefits: Enjoy flexible working hours, 25 days holiday, and health benefits.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: No specific experience needed, just a passion for helping others.
- Other info: Work in a unique branch with a supportive team and great transport links.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Service AdvisorIf you\’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we\’re right at the beginning of an exciting digital journey, our future has never looked more exciting – and neither has yours.
About the Role
As a Customer Service Advisor you\’ll:
Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Huddersfield branch.
\”Our branch is in the centre of Huddersfield, transport into Huddersfield is great with bus and train links alongside a close proximity to the M62 motorway. For those who wish to drive there are car parks within a 5 minute walk to the branch and cost around £4 for the day.
Huddersfield is a branch like no other, not just because it\’s one of the largest branches in the network but it\’s an amazing place to work. It\’s a fast-paced environment where no two days are the same alongside a team that have a willingness to go that extra step to make it successful. It provides a great opportunity for any individual to learn great skills and have a platform to grow. We are a large team of colleagues, 22 in total, made up of a Branch Manager, 2 Assistant Branch Managers and 19 Customer consultants. We have a real mixture of colleague experience ranging from 20 years plus to just a couple of months all with the right level of knowledge and capability to deal with our large customer base.\”
About You
Being part of the team isn\’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it\’s about:
About Us
At YBS we don\’t have shareholders, we have members. We care about people and that includes you. So here, you\’ll be respected for who you are, you\’ll be able to bring your whole self to work, and you\’ll have everything you need to build a long and rewarding career.
Flexibility – We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it\’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We\’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we\’remitted to helping you develop your skills and move ahead in your career journey. From day one, we\’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We\’re passionate about creating an inclusive environment where everyone is wee and able to be themselves. If you\’ll go the extra mile to help our members, you\’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now., Job ID JCnuXTBKz2OO
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Customer Service Advisor employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with YBS's values and mission. Understanding their commitment to customer service and community will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to discuss your interpersonal skills in detail. Since the role focuses on building relationships with members, think of specific examples where you've successfully engaged with customers or resolved conflicts.
✨Tip Number 3
Research the Huddersfield branch specifically. Knowing about its unique characteristics and the team dynamics can give you an edge, allowing you to tailor your conversation and show genuine interest in that particular location.
✨Tip Number 4
Demonstrate your growth mindset by preparing to discuss how you handle challenges and learn from experiences. YBS values personal development, so sharing your journey of growth can resonate well with the hiring team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what YBS is looking for in a Customer Service Advisor. Highlight your people skills and ability to support members in various ways.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any customer service experience, even if it's not in financial services, and showcase your ability to communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your enthusiasm for the role and the company. Mention specific aspects of YBS that resonate with you, such as their commitment to inclusivity and development opportunities.
Showcase Your Growth Mindset: In your application, highlight examples of how you've challenged yourself and grown in previous roles. This aligns with YBS's value of having a growth mindset and willingness to learn.
How to prepare for a job interview at Yorkshire Building Society
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. During the interview, share examples of how you've successfully interacted with customers or colleagues in the past. Highlight your communication skills and your approach to building rapport.
✨Demonstrate a Growth Mindset
The role requires a willingness to learn and adapt. Be prepared to discuss how you've embraced challenges in previous roles and what steps you've taken to develop your skills. This shows that you're not just looking for a job, but are eager to grow within the company.
✨Understand the Company Culture
Familiarise yourself with YBS's values and culture before the interview. Mention how you align with their commitment to inclusivity and customer service excellence. This will demonstrate that you’re not only interested in the role but also in being part of their community.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your genuine interest in the position and the company. Ask about the team dynamics, opportunities for development, or how success is measured in the role. This can help you gauge if the environment is the right fit for you.
