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- Tasks: Support members with their financial needs and provide exceptional customer service.
- Company: Join YBS, a leading financial institution focused on community and customer care.
- Benefits: Enjoy flexible working, 25 days holiday, bonuses, and access to healthcare plans.
- Why this job: Be part of an exciting digital journey while making a real impact in people's lives.
- Qualifications: No experience needed; just bring your passion for helping others and a growth mindset.
- Other info: Work in a vibrant branch with a supportive team and opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service Advisor
If you\’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we\’re right at the beginning of an exciting digital journey, our future has never looked more exciting – and neither has yours.
About the Role
As a Customer Service Advisor you\’ll:
- Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that\’s saving for a gap year trip, buying a first home, or anything in between.
- Facilitate great conversations confidently through your channel of choice, supporting our members in branch, over the phone, and with their online accounts.
- Forget sales targets, and enjoy the freedom to do what\’s right.
Here at YBS, no two branches are the same. Each has its own characteristics and qualities that make working there special. The hiring manager had this to say about Scarborough Branch:
In the Scarborough branch, we have an experienced team dedicated to providing exceptional customer service as we continue to grow our presence within Scarborough and the wider community. No working day is ever the same; you\’ll support customers with digital queries, open or change accounts across channels, and engage with the local community through outreach and educational sessions. The Scarborough branch is conveniently located near shopping facilities with good train and bus links.
About You
Being part of the team isn\’t about being a financial expert or having extensive customer service experience. Instead, it\’s about:
- Challenging yourself to go the extra mile for colleagues and members to help us grow and achieve our objectives.
- Demonstrating adaptability and embracing change positively.
- Valuing diversity in skills, experiences, and opinions.
- Showing empathy and understanding to foster a supportive environment.
- Building strong relationships with members and colleagues.
- Having a growth mindset and engaging with training and development.
- Using digital tools effectively to enhance productivity.
- Aiming to become a leading expert on our products and services.
- Committing to continuous self-development to stay future-ready.
About Us
At YBS, we care about people, including you. You\’ll be respected for who you are, able to bring your whole self to work, and supported in building a rewarding career.
Flexibility: We offer flexible working options without unsocial hours to help you balance work and life. You can discuss flexible arrangements anytime during recruitment.
Development: We want you to feel challenged and supported in your growth, with a comprehensive induction and training plan from day one.
Inclusivity: We are committed to creating an inclusive environment where everyone can be themselves. If you\’re dedicated to helping our members, you\’ll fit right in.
About our Benefits
We offer many rewards, including:
- Holiday: 25 days plus Bank Holidays, with options to buy up to 5 additional days.
- Bonus: An on-target bonus of 7% of eligible pay, up to 15%.
- Pension: Up to 11% contribution into your YBS pension.
- Healthcare: Access to private medical insurance, dental, and healthcare plans.
- My Benefits: Access to discounts on retail, hospitality, and health services via our benefits portal.
Ready to apply?
If you enjoy working with people, we\’d love to meet you. Apply now. Job ID: IPwmGBDysr4q
#J-18808-Ljbffr
Customer Service Advisor employer: Yorkshire Building Society
Contact Detail:
Yorkshire Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with YBS's values and mission. Understanding what they stand for will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your adaptability and how you've handled change in previous roles. Since the job requires embracing change positively, having specific examples ready will demonstrate your suitability for the role.
✨Tip Number 3
Think about ways you've built strong relationships in past experiences. Be ready to share these stories, as building rapport with members is crucial for a Customer Service Advisor at YBS.
✨Tip Number 4
Showcase your digital skills and how you've used technology to enhance productivity in previous jobs. This will highlight your ability to support customers effectively across various channels.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what YBS is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect the qualities and experiences that align with the role. Emphasise your ability to build relationships, demonstrate empathy, and adapt to change, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of YBS's values. Mention specific examples of how you've gone the extra mile for customers in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Yorkshire Building Society
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, demonstrating your empathy and understanding.
✨Embrace Adaptability
The role requires you to be adaptable and open to change. During the interview, highlight instances where you've had to adjust to new situations or challenges, showcasing your flexibility and positive attitude.
✨Demonstrate Product Knowledge
Familiarise yourself with YBS's products and services before the interview. Showing that you have done your homework will impress the hiring manager and demonstrate your commitment to becoming an expert in the field.
✨Ask Insightful Questions
Prepare thoughtful questions about the branch and its community engagement initiatives. This shows your genuine interest in the role and helps you understand how you can contribute to the team's success.
