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- Tasks: Be the first point of contact for customers, helping with financial product enquiries.
- Company: Join FNZ, a supportive and high-performing team in financial services.
- Benefits: Enjoy competitive pay, excellent benefits, and hybrid work options.
- Why this job: Build your career in a friendly environment with training and clear progression.
- Qualifications: No experience needed; just bring your communication skills and willingness to learn.
- Other info: Full training provided, with ongoing support from day one.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Customer Service Officer — Bolton — 9 month initial FTC — Full-time
£Competitive + benefits + full training
Are you passionate about delivering brilliant customer service? Looking for a role where you’ll be supported, trained and given opportunities to grow?
We’re hiring Customer Service Representatives to join our friendly, collaborative team in Bolton. Whether you’re just starting out or bringing previous contact centre or financial services experience, this is your chance to make a real impact in a global company with people-first values.
We offer flexible working patterns, full training, and a great team environment — plus the opportunity to learn about the fast-moving world of financial technology.
Responsibilities
- As a key point of contact for our customers, you’ll be helping people understand their financial products and navigate our online platforms with ease. You’ll deliver exceptional service via telephone channels, always with professionalism and a personal touch.
- Day to day, you’ll :
- Handle inbound customer calls with care, accuracy, and empathy
- Guide users through their financial accounts and online services
- Record and manage customer interactions in line with service levels
- Suggest improvements to enhance the customer experience
- Attend regular training and coaching sessions to grow your knowledge
- Work closely with your teammates and team leaders to meet shared goals
- You’ll be supported with a full induction and training programme, and we’ll give you everything you need to succeed.
What we’re looking for
- This is a people-focused role that’s perfect for someone who’s confident, friendly and eager to make a difference for customers.
- You’ll need :
- A passion for great customer service
- Strong verbal and written communication skills
- A high level of attention to detail
- Confidence using phones, chat tools and computer systems
- The ability to multitask in a fast-paced environment
- Previous experience in a customer-facing or contact centre role (preferred)
- Financial services experience is helpful, but not essential
Why join FNZ?
At FNZ, we’re transforming the way the world manages wealth — and that starts with our people. You’ll join a global fintech business with a welcoming, supportive culture and real career progression.
Here’s what you can expect :
- Flexible shift options between 8am and 6pm
- Opportunities for career development and progression into other teams
- A structured training programme and dedicated support
- Competitive salary and benefits package
- A modern, inclusive working environment
- The chance to join a growing global business with purpose
Ready to make a difference with every customer interaction?
Apply today to become a Customer Service Representative at FNZ and build a career that works for you.
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Customer Service Officer employer: FNZ Group
Contact Detail:
FNZ Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer
✨Tip Number 1
Familiarise yourself with the financial products offered by FNZ. Understanding their services will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. This will help you feel more confident when handling customer queries and ensure you can provide clear and accurate information.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved issues in previous roles. This will highlight your proactive mindset and ability to handle challenges.
✨Tip Number 4
Research FNZ's company culture and values. Being able to align your personal values with theirs during discussions will demonstrate your genuine interest in becoming part of their team.
We think you need these skills to ace Customer Service Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Officer role. Emphasise your communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for helping customers and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully handled customer queries in the past.
Highlight Your Soft Skills: In your application, focus on soft skills such as problem-solving, organisation, and a proactive mindset. These are crucial for a Customer Service Officer and will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FNZ Group
✨Showcase Your Communication Skills
As a Customer Service Officer, clear and confident communication is key. During the interview, practice articulating your thoughts clearly and listen actively to the questions being asked. This will demonstrate your ability to engage in friendly conversations with customers.
✨Highlight Problem-Solving Abilities
Be prepared to discuss examples of how you've handled challenging situations in the past. Employers value candidates who can think on their feet and provide clear, accurate answers to customer queries, so share any relevant experiences that showcase your problem-solving skills.
✨Demonstrate Attention to Detail
In customer service, attention to detail is crucial. During the interview, mention instances where your meticulous nature helped resolve issues or improve processes. This will show that you understand the importance of handling every interaction with care.
✨Express Willingness to Learn
Since the company offers training and development opportunities, it's important to convey your eagerness to learn. Share your proactive mindset and any previous experiences where you took the initiative to acquire new skills or knowledge, especially in a customer service context.
