At a Glance
- Tasks: Drive sales and occupancy for a prestigious care home through marketing and community networking.
- Company: Barchester is a leading care provider in the UK, known for exceptional quality care.
- Benefits: Enjoy a competitive salary, commission structure, retail discounts, and wellbeing support.
- Why this job: Join a supportive team and make a real impact in residents' lives while developing your career.
- Qualifications: Sales experience preferred; must be self-motivated, data-savvy, and a confident communicator.
- Other info: Full UK driving licence required; opportunity for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
Job Description Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: Attritive salary, alongside a competitive commission structure Access to a range of retail and leisure discounts Access to a range of wellbeing support and Best Doctors Service Opportunity to develop within a hugely supportive team RESPONSIBILITIES: Managing enquiries to improve the conversion rates and achieve occupancy targets Excellent communication skills. Networking within the local community to raise the profile of the home and generate enquiries Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy Identifying opportunities to improve sales and marketing performance NEED TO HAVE: Have proven sales and marketing experience preferably in healthcare but not essential Have the ability to analyse data on Salesforce or similar CRM application Be self-motivated and target driven Have interpersonal and professional qualities Confident user of Microsoft Office (Excel/Powerpoint) Full UK driving licence. NEED TO DO: Represent Barchester and our state of the art home in a friendly and professional manner. Responsible for all sales activity for the home. Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. Engage with residents and relatives to understand their experience and requirements. Respond to sales enquiries. Actively generate leads and identify local marketing opportunities. Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager... employer: Jobbydoo
Contact Detail:
Jobbydoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager...
✨Tip Number 1
Familiarise yourself with Barchester's values and mission. Understanding their commitment to exceptional quality care will help you align your approach during interviews and discussions, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network within the local community before applying. Attend local events or engage with community groups related to healthcare. This will not only give you insights into the local market but also provide you with potential contacts who can vouch for your skills.
✨Tip Number 3
Brush up on your Salesforce or similar CRM application skills. Being able to demonstrate your proficiency in data analysis and customer relationship management during the interview will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific sales strategies you've successfully implemented in the past. Highlighting your experience in improving conversion rates and occupancy targets will show that you have the practical knowledge needed for the role.
We think you need these skills to ace Customer Relationship Manager...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales and marketing experience, especially in healthcare if you have it. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer relationships and your understanding of the care home sector. Mention specific examples of how you've successfully increased occupancy or improved sales in previous roles.
Showcase Your Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've effectively engaged with clients or customers, as this is crucial for the role.
Highlight Your Data Analysis Skills: If you have experience with Salesforce or similar CRM applications, make sure to mention it. Explain how you've used data to drive sales performance and improve conversion rates in past positions.
How to prepare for a job interview at Jobbydoo
✨Know the Company Inside Out
Before your interview, make sure to research Barchester thoroughly. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that demonstrate your sales and marketing successes. Be ready to discuss how you've improved conversion rates or increased occupancy in previous roles, as this is crucial for the Customer Relationship Manager position.
✨Emphasise Communication and Networking Abilities
Since the role involves networking within the local community, be prepared to talk about your communication skills. Share instances where you've successfully built relationships or engaged with potential clients, highlighting your interpersonal qualities.
✨Demonstrate Data Analysis Proficiency
Familiarise yourself with Salesforce or similar CRM applications, as data analysis is a key part of the role. Be ready to discuss how you've used data to inform your sales strategies and improve performance in previous positions.