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- Tasks: Coordinate repairs, handle queries, and ensure smooth workflow in a fast-paced environment.
- Company: Join Signet Jewelers, a leader in luxury jewellery with a passion for excellence.
- Benefits: Enjoy competitive salary, generous staff discounts, life assurance, and a pension scheme.
- Why this job: Be part of a supportive team that values your growth and offers recognition for your hard work.
- Qualifications: Familiarity with MS Office, strong communication skills, and a knack for problem-solving are essential.
- Other info: Opportunity to work with luxury items and develop your customer service skills.
The predicted salary is between 24000 - 36000 £ per year.
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Great opportunity to join our repairs administration team!
We are recruiting for a unique opportunity in our Birmingham repairs workshop!
As a Repairs Coordinator, you will be providing excellent services to our stores and to our customers via the handling of queries, repairs estimates and the progression of the repair through the business.
About the role:
- Responsible for the update and arrange shipment of repairs,
- Ensure the relevant notes, pricing and lead times are up to date,
- Expedite repairs following the appropriate processes in place from receipt to shipment,
- Build productive working relationships with team, stores, customers and internal departments,
- Ensure workflow is maintained
Contact customers with updates and their repairs estimates.
About you:
- Familiar and competent with MS Office and Outlook,
- Can multi-task depending on requirements in a fast paced environment,
- Ability to communicate professionally and effectively with internal and external customers,
- Strong organisational skills with the ability to manage a workflow from end to end,
- Ability to learn technical information and terminology that will be relayed to customers,
- Proven track record of delivering outstanding customer service,
- Ability to effectively problem solve and find resolution,
- Interest in working with luxury jewellery items in a repairs environment.
We offer a fantastic job and more…
We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:
*Competitive Salary
* Annual Leave
*Generous Staff Discount across all brands
*Life Assurance
*Pension Scheme
*Real Rewards corporate discount and Retail Trust benefits
*Recommend a Friend Scheme
*Cycle to Work
*Shine with Signet – Recognition Platform
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Repairs Coordinator employer: Signet Jewelers
Contact Detail:
Signet Jewelers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Coordinator
✨Tip Number 1
Familiarise yourself with the luxury jewellery industry. Understanding the products and services offered will help you communicate effectively with customers and colleagues, showcasing your genuine interest in the role.
✨Tip Number 2
Brush up on your organisational skills by practising workflow management techniques. Being able to demonstrate your ability to handle multiple tasks efficiently will set you apart in a fast-paced environment.
✨Tip Number 3
Prepare for potential interview questions by thinking about examples from your past experiences that highlight your customer service skills and problem-solving abilities. This will help you articulate your strengths during the interview.
✨Tip Number 4
Network with current or former employees of Signet Jewelers if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Repairs Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Repairs Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational and problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed workflows or resolved customer issues in the past, showcasing your ability to thrive in a fast-paced environment.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Repairs Coordinator role.
How to prepare for a job interview at Signet Jewelers
✨Showcase Your Customer Service Skills
As a Repairs Coordinator, you'll be dealing with customers regularly. Be prepared to share examples of how you've delivered outstanding customer service in the past. Highlight your ability to communicate effectively and resolve issues.
✨Demonstrate Organisational Skills
This role requires strong organisational skills to manage workflows efficiently. During the interview, discuss how you prioritise tasks and keep track of multiple repairs simultaneously. Use specific examples to illustrate your methods.
✨Familiarity with Technical Terminology
You'll need to learn and relay technical information about repairs. Show your willingness to learn by discussing any previous experiences where you had to grasp new concepts quickly, especially in a technical or fast-paced environment.
✨Build Rapport with the Interviewer
Building productive working relationships is key in this role. Use the interview as an opportunity to connect with the interviewer. Be personable, ask questions about the team dynamics, and express your enthusiasm for working in a collaborative environment.
