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- Tasks: Lead a team to deliver exceptional customer service and maximise sales.
- Company: Join Barnardo's, one of the UK's largest charity retailers dedicated to supporting vulnerable children.
- Benefits: Enjoy flexible working, 26 days leave, pension contributions, and discounts at major retailers.
- Why this job: Make a positive impact while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Diversity and inclusion are core values; we welcome applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
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Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the freedom to nurture ideas and flair within a framework of support to develop you.
At Barnardo\’s, we believe in children. The funds we raise in-store support the most vulnerable children and young people in the UK. Now\’s your chance to play your part in our exciting store development team. As well as maximising sales and profit, you\’ll ensure the highest standards of presentation and customer service – your aim will be to make your store the best in town, for customers to visit and colleagues to work in.
You will be an experienced people person; you are creative and resourceful, able to generate customer, donor, and colleague loyalty. You\’ll need to be well-organised with great communication skills to support your store manager in leading a team of colleagues to maximise sales and profit and meet store targets.
In return, you will work for one of the UK\’s largest charity retailers with benefits including full training and development, promotion prospects, pension, and benefits.
Generating the money we need to make children\’s lives better is a truly fulfilling role. If you\’d like to use your talent to make a positive difference, we would love to hear from you!
The full job description and person profile are available below. Please read these before applying to ensure the role matches your skills and experience.
* As part of Barnardo\’s ongoing commitment to safeguarding, our retail recruitment process requires successful candidates to consent to a basic criminal records check.
Please note, due to high application volumes, this advert might close before the displayed closing date. We recommend applying as soon as possible.
Interview Date: If an interview date has been provided, this will be the only date available. Please check this before proceeding with your application.
At Barnardo\’s, we believe in children – regardless of who they are, what they have done, or what they have been through. Please read about our values via the link below. You will be asked questions about them during the recruitment process.
Barnardo\’s is committed to a diverse and inclusive workforce. Our commitment to equality, diversity, and inclusion (EDI) is reflected in our values and practices. We encourage applications from candidates of Black, Asian, and Minoritised Ethnic Communities, LGBT+ candidates, and disabled candidates.
Benefits include:
- Flexible working arrangements to support work-life balance
- 26 days annual leave plus bank holidays, increasing after 5 years
- Option to buy up to 5 additional days via our HolidayPlus scheme
- Family-friendly leave options, including maternity, paternity, and adoption pay
- Service-related sick pay from day 1
- Group Personal Pension with matched contributions of 4% or 6%
- Death in service cover of 4x annual earnings
- Interest-free season ticket loans
- Discounts and cashback from major high street shops via our Benefit Portal
- Health cash plan options
- 24/7 employee assistance program
- Access to Barnardo\’s Corporate University
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Superstore Team Leader employer: Barnardos
Contact Detail:
Barnardos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Superstore Team Leader
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns with Barnardo's commitment to delivering great service.
✨Tip Number 2
Familiarise yourself with Barnardo's values and mission. Be prepared to discuss how your personal values align with theirs, especially regarding supporting vulnerable children and young people.
✨Tip Number 3
Demonstrate your leadership skills by discussing your experience in managing teams. Highlight any creative initiatives you've implemented that improved team performance or customer satisfaction.
✨Tip Number 4
Prepare thoughtful questions about the role and the store's goals. This shows your genuine interest in the position and helps you understand how you can contribute to making the store the best in town.
We think you need these skills to ace Superstore Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Superstore Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to maximise sales and support a team.
Write a Strong Cover Letter: In your cover letter, express your passion for working with children and your commitment to Barnardo's values. Highlight specific examples of how you've inspired teams or improved customer experiences in previous roles.
Prepare for Interview Questions: Anticipate questions related to Barnardo's values and your approach to leadership and customer service. Prepare examples from your past experiences that showcase your skills and how you can contribute to making the store the best in town.
How to prepare for a job interview at Barnardos
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for Barnardo's mission. Talk about why supporting vulnerable children and young people resonates with you, and how you can contribute to this cause through your role as a Superstore Team Leader.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to inspire and motivate others, as well as how you handle challenges and support your colleagues in achieving store targets.
✨Emphasise Customer Service Excellence
Be ready to discuss your approach to delivering outstanding customer service. Share specific instances where you've gone above and beyond to ensure customer satisfaction, as this is crucial for making the store the best in town.
✨Familiarise Yourself with Barnardo's Values
Before the interview, take time to read about Barnardo's values and be prepared to discuss them. Understanding their commitment to equality, diversity, and inclusion will show that you align with their ethos and are a good fit for the team.
