Service Delivery Coordinator

Are you ready to work collaboratively with local agencies and promote the British Red Cross’s mission?

Do you have the skills to manage and support staff and volunteers to ensure high-quality service delivery?

Are you excited about leading a team and making a meaningful impact in your community?

Step into the role of Service Delivery Coordinator at the British Red Cross and become a catalyst for positive change in your community. As a crucial part of our team, you will oversee the Mobility Aids Service in Norfolk, ensuring smooth operations and adherence to national standards. Your responsibilities will include managing staff and volunteers, coordinating delivery schedules, and promoting the service within the local area. You’ll build strong relationships with health agencies, attend networking events, and recruit enthusiastic volunteers. Additionally, you’ll ensure that both staff and volunteers receive the necessary support, training, and supervision to provide exceptional service. By joining us, you’ll have the opportunity to be involved in a dynamic, compassionate, and inclusive environment where your contributions make a real impact. Embrace this exciting opportunity to help those in need and support the British Red Cross’s mission to alleviate suffering in times of

crisis.

What will a day in the life of a Service Delivery Coordinator look like? You’ll be:

• Starting your day with a team briefing, discussing priorities and planning tasks.

• Managing and supporting staff and volunteer teams, ensuring they’re well-organised to meet service user needs.

• Coordinating with local agencies, attending networking events, and promoting our services.

• Overseeing the maintenance of accurate records and the administration of the service.

• Engaging in volunteer recruitment and conducting regular training sessions.

• Providing feedback on service improvements and collaborating with local management.

• Proficiency in using computers, including knowledge of online stock management systems and Microsoft Office.

• Ability to influence commissioners, funding bodies, and various stakeholders with ease.

• Proven volunteer management and team-building skills to effectively lead small groups.

• Strong interpersonal and communication skills to handle queries professionally and confidentially.

• Capable of working independently with minimal supervision, prioritising tasks effectively under pressure.

• Knowledge of marketing strategies to promote and support the service, especially during times of crisis.

Interested? Closing date for applications will be at 23.59 on 7th February. Interviews are expected to take place on the week commencing 17th February.

In return for your dedication and expertise, you’ll get:

Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.

Pension scheme: Up to 6% contributory pension.

Flexible working: We do our best to accommodate your preferred work style.

Learning & Development: Wide range of career opportunities + comprehensive learning.

Discounts: Access to Blue Light Discount Card and employee benefits platform.

Wellbeing Assistance: Access to mental health and wellbeing assistance.

Team Working: Champion our mission in a collaborative team.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme. At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together, we are the world’s emergency responders.

About The Candidate