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For Companies At a Glance
- Tasks: Support and manage Azure cloud environments while resolving IT issues efficiently.
- Company: Join PA Consulting, a global leader in innovation and technology solutions.
- Benefits: Enjoy private healthcare, 25 days leave, performance bonuses, and share ownership.
- Why this job: Be part of a diverse team solving complex challenges with meaningful impact.
- Qualifications: Strong Azure knowledge and troubleshooting skills are essential; teamwork and communication are key.
- Other info: Flexibility for occasional weekend work and on-call duties is required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
This is a hands on, in-office role based in our Melbourn office, due to the systems being supported, there will be occasional weekend working and on-call duties, so flexibility is required
The Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance, Strategy and Enterprise Architecture, Infrastructure, Data and Analytics, Enterprise Solutions, Cyber Security and Technology and Operations.
Our Service teams sit within the Technology and Operations pillar, delivering end to end support for our users and includes the Global Service Desk, 2nd line, Application Support teams, Operations, Infrastructure and Digital Workspace teams.
About the Infrastructure team
The Infrastructure Team are a point of escalation for our UK users, based in the Cambridge office. The team combine excellent problem-solving skills with high quality customer service to resolve user issues as quickly and efficiently as possible. Using established processes as well as independent investigation to identify, resolve and document fixes in case of reoccurrence.
This is an interesting and varied role where you will be responsible for segregated, technically rich environments that will allow you to develop your skills in areas such as technical management, automation and operations, whilst ensuring that all environments are available, reliable, secure and able to meet the demands placed upon on them.
Qualifications
About you
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You\’ll have strong knowledge designing, building, maintaining and supporting Azure cloud environments including implementing Azure Virtual Desktop (AVD) (Essential)
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Excellent knowledge of M365 and O365, Exchange, virtual hosting including Omnissa ( VMware Horizon) and Hyper-V, SaaS Backup Platforms and Group Policy
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Excellent knowledge of network and infrastructure cloud systems including firewall management
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Good troubleshooting skills and ability to work under pressure to identify and fix IT security vulnerabilities as well as implementing new IT technologies and services
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Strong effective communication skills at all organisational levels and the ability to write clear documentation
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Comfortable working independently or in a team, using own initiative.
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Organisational skills to plan and maintain the infrastructure ensuring it remains current and available
We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.
Apply today by completing our online application
Additional Information
Life At PA encompasses our peoples\’ experience at PA. It\’s about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.
Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We\’re focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.
Find out more about Life at PA here .
We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:
- Health and lifestyle perks accompanying private healthcare for you and your family
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days
- Generous company pension scheme
- Opportunity to get involved with community and charity-based initiatives
- Annual performance-based bonus
- PA share ownership
- Tax efficient benefits (cycle to work, give as you earn)
We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.
Adjustments or accommodations – Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
#LI-SG1
Infrastructure Support Engineer employer: PA Consulting
Contact Detail:
PA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Support Engineer
✨Tip Number 1
Familiarise yourself with Azure cloud environments, especially Azure Virtual Desktop (AVD). Since this role requires strong knowledge in these areas, consider taking online courses or certifications to boost your expertise and demonstrate your commitment.
✨Tip Number 2
Brush up on your troubleshooting skills. Practice resolving common IT security vulnerabilities and get comfortable with tools related to M365, O365, and Exchange. Being able to showcase your problem-solving abilities during interviews will set you apart.
✨Tip Number 3
Prepare to discuss your experience with customer service and communication. This role values high-quality customer interaction, so think of examples where you've successfully resolved issues or improved user experiences.
✨Tip Number 4
Show your flexibility and willingness to work outside regular hours. Since the job may require weekend work and on-call duties, be ready to express your availability and adaptability during the interview process.
We think you need these skills to ace Infrastructure Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Infrastructure Support Engineer position. Familiarise yourself with the technologies mentioned in the job description, such as Azure cloud environments and M365.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your knowledge of Azure, troubleshooting abilities, and any experience with IT security vulnerabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that demonstrate your problem-solving skills and customer service orientation, which are crucial for this position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at PA Consulting
✨Showcase Your Technical Skills
Make sure to highlight your experience with Azure cloud environments and any relevant technologies like M365, O365, and VMware Horizon. Be prepared to discuss specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Problem-Solving Abilities
Since the role requires excellent problem-solving skills, prepare examples of past situations where you identified and fixed IT issues under pressure. This will show your ability to think critically and act decisively.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining complex technical concepts in simple terms, as you may need to interact with users at various organisational levels.
✨Emphasise Flexibility and Teamwork
Given the nature of the role, it's important to express your willingness to work flexible hours and your ability to collaborate effectively within a team. Share experiences that demonstrate your adaptability and teamwork skills.
