Spa Concierge

Spa Concierge

London Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Join our Spa team as a Spa Concierge, ensuring guests have an exceptional experience.
  • Company: Mandarin Oriental Mayfair is a luxury hotel brand known for its legendary service and stunning properties.
  • Benefits: Enjoy career progression, discounts, free meals, and unique perks like charity days and life insurance.
  • Why this job: Be part of a supportive team that values growth, sustainability, and diversity in a luxurious environment.
  • Qualifications: No specific qualifications required, just a passion for hospitality and a friendly attitude.
  • Other info: Flexible shifts include mornings, afternoons, and weekends; perfect for students seeking experience.

The predicted salary is between 24000 - 36000 £ per year.

Spa Concierge, Spa & Wellness

SHIFT PATTERN ( 40 hours, 5 days per week)

Mandarin Oriental Mayfair is looking for a Spa Concierge to join our Spa team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As a Spa Concierge at Mandarin Oriental Mayfair, you will be responsible for:

  • Assisting in the smooth flow of the guest’s journey throughout their stay in the Spa.
  • Proactively greeting, interacting, and assisting guests in a professional manner.
  • Completing daily briefing and informing the Spa & Wellness of daily updates and information.
  • Organising appointment scheduling in order to maximise use of time and profitability whilst ensuring that the guests needs are of first importance.
  • Have the ability to courteously interact and answer all Spa & Wellness and hotel related questions with guests.
  • Have a thorough understanding of all retail sales items sold in the Spa Boutique and all Mandarin Oriental treatments and packages offered in the Spa.

As a Spa Concierge, you will be working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, afternoon, and evening shifts (including weekends and bank holidays), so flexibility is required where applicable.

In return, you will receive an array of iconic benefits, such as:

  • Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
  • Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
  • 3 complimentary nights per year, increasing to 5 with length of service
  • Discounted stays at our beautiful properties across the Group
  • Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
  • 30% F&B & Spa discount
  • Friends & Family hotel rate and Spa discount
  • 1 paid Charity Day per year to dedicate to a charity of your choice
  • Season ticket loan & cycle to work scheme
  • £750 recruitment referral bonus
  • Free meals on duty & uniform dry-cleaning services
  • Increased holiday entitlement with Length of Service, up to 33 days off
  • Free Life Insurance benefits whilst in service
  • Company pension plan
  • Access to Hospitality Action’s Employee Assistance Programme
  • Employee Recognition Programmes
  • Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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Spa Concierge employer: Mandarin Oriental Hotel Group Limited

Mandarin Oriental Mayfair is an exceptional employer, offering a vibrant work culture that prioritises integrity, respect, and teamwork. With excellent career progression opportunities within a globally recognised luxury brand, employees benefit from comprehensive learning and development programmes, alongside unique perks such as complimentary hotel stays and extensive discounts. The company’s commitment to sustainability and diversity ensures a fulfilling and responsible workplace for all staff members.
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Contact Detail:

Mandarin Oriental Hotel Group Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Spa Concierge

✨Tip Number 1

Familiarise yourself with the Mandarin Oriental brand and its values. Understanding their commitment to luxury service and sustainability will help you align your responses during interviews, showcasing that you share their ethos.

✨Tip Number 2

Network with current or former employees of Mandarin Oriental. Engaging with them can provide insights into the company culture and expectations for a Spa Concierge, which can be invaluable during your application process.

✨Tip Number 3

Prepare to demonstrate your customer service skills in practical scenarios. Think of examples from your past experiences where you successfully managed guest interactions, as this role heavily relies on excellent communication and interpersonal skills.

✨Tip Number 4

Showcase your flexibility and adaptability. Since the role involves varying shift patterns, be ready to discuss your availability and willingness to work weekends and holidays, emphasising your commitment to providing exceptional service.

We think you need these skills to ace Spa Concierge

Customer Service Excellence
Strong Communication Skills
Appointment Scheduling
Attention to Detail
Team Collaboration
Problem-Solving Skills
Knowledge of Spa Treatments and Products
Flexibility and Adaptability
Professionalism
Time Management
Sales Skills
Interpersonal Skills
Multitasking Abilities
Conflict Resolution

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Spa Concierge. Highlight your customer service skills and ability to manage appointments effectively in your application.

Tailor Your CV: Customise your CV to reflect relevant experience in hospitality or wellness environments. Emphasise any previous roles where you interacted with guests and managed schedules.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the spa and wellness industry. Mention how your values align with Mandarin Oriental's commitment to exceptional service and sustainability.

Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in a luxury environment.

How to prepare for a job interview at Mandarin Oriental Hotel Group Limited

✨Showcase Your Customer Service Skills

As a Spa Concierge, you'll be interacting with guests regularly. Highlight your previous experience in customer service and provide examples of how you've gone above and beyond to ensure guest satisfaction.

✨Demonstrate Knowledge of Spa Treatments

Familiarise yourself with the treatments and packages offered at Mandarin Oriental. Being able to discuss these confidently will show your genuine interest in the role and help you answer any questions guests may have.

✨Emphasise Teamwork and Flexibility

The job requires working in a team and being flexible with shifts. Share experiences where you've successfully collaborated with others and adapted to changing schedules or demands.

✨Align with Company Values

Research Mandarin Oriental's commitment to sustainability and diversity. Be prepared to discuss how your personal values align with theirs, as this will demonstrate your fit within their culture.

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