Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to schools, handling financial queries and software assistance.
- Company: Join The Education People, part of CSG, a leader in education support services.
- Benefits: Enjoy a competitive salary, flexible working, 25 days leave, and staff discounts.
- Why this job: Make a real impact in education while growing your skills in a supportive environment.
- Qualifications: Financial knowledge or experience in customer service, especially in education, is essential.
- Other info: Hybrid working options available; we value diversity and inclusion in our workplace.
The predicted salary is between 23600 - 31900 £ per year.
Social network you want to login/join with:
Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce.
Location: Hybrid working with a flexible base at Aylesford
Salary/package: £27,642 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
We’re looking for a customer-focused and detail-oriented Customer Support Officer to The Education People, part of Commercial Services Group (CSG). This is a key role delivering high-quality support and advice to schools, academies, and trusts across Kent and beyond. If you’re organised, IT-literate, and passionate about helping the education sector, this could be your next great opportunity.
Who we are
The Education People is a leading provider of specialist services to the education sector, supporting schools, academies, and multi-academy trusts with expert advice and training. As part of Commercial Services Group (CSG), we operate within the UK’s largest local authority trading company, helping to deliver essential services that make a real difference.
Commercial Services Group (CSG) is wholly owned by Kent County Council and employs over 1,800 people operating across 86 countries through 33 trading brands. With annual growth of around 25% and revenue exceeding £800 million, CSG is a fast-paced, purpose-driven organisation making a real-world impact across education and public sector services.
Why this role matters
School financial management is essential to educational success. As a Customer Support Officer, you’ll play a crucial role in ensuring our clients receive prompt, accurate, and practical support. You’ll be the first point of contact on our helpdesk, providing guidance on financial procedures, supporting software systems, and helping schools maintain compliance and best practice in managing their resources.
What you’ll be doing
- Acting as the first point of contact on our helpdesk, delivering excellent customer service via phone and email
- Advising on school financial procedures, including budgeting, monitoring, and account closure
- Maintaining and updating key financial resources and documentation
- Supporting and administering financial information systems and school software platforms
- Assisting in reconciling invoicing records and managing balances held on local authority accounts
- Helping schools process VAT claims and capital loan repayments
- Contributing to the promotion of Schools Financial Services products in line with our marketing strategy
- Supporting the implementation and maintenance of software tools
- Ensuring compliance with confidentiality standards and data protection regulations
What we’re looking for
- A relevant financial qualification or equivalent knowledge and experience
- Previous experience in a finance or customer service role, ideally within education
- Strong communication and interpersonal skills
- Excellent IT literacy, including Microsoft Office and finance-related systems
- Well-developed organisational and analytical skills
- Ability to work both independently and as part of a collaborative team
- An understanding of school finance systems and public sector financial regulations
- A proactive, professional approach with a strong focus on accuracy and service
What you’ll get in return
- Salary of £27,642 per annum
- 25 days annual leave plus bank holidays
- Life assurance cover
- Access to Pluxee staff discount platform)
- A strong culture of learning, progression, and internal development
- Flexible hybrid working options
- Flexitime system (please note helpdesk core hours are 9:00am–4:30pm)
Why CSG?
CSG is an ambitious and fast-growing organisation that combines commercial innovation with social value. We\’ve returned over £77 million to the public sector while supporting more than 16,000 clients globally. Working with CSG means being part of a purpose-led team that puts customers and communities first.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from candidates of all backgrounds and provide reasonable adjustments throughout our recruitment and interview process. Please let us know if there is anything we can do to support you.
#J-18808-Ljbffr
Customer Support Officer employer: Commercial Services Group
Contact Detail:
Commercial Services Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer
✨Tip Number 1
Familiarise yourself with the specific financial procedures and software systems used in schools. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to understanding the education sector.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common scenarios you might encounter on the helpdesk can prepare you for real-life interactions and show your ability to handle inquiries effectively.
✨Tip Number 3
Network with professionals in the education finance sector. Engaging with others in similar roles can provide insights into the challenges they face and how you can position yourself as a valuable asset to the team at CSG.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will highlight your ability to thrive in a fast-paced environment like CSG.
We think you need these skills to ace Customer Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and finance. Emphasise any roles where you provided support or advice, particularly in an educational context.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping the education sector. Mention specific skills that align with the job description, such as communication and IT literacy.
Highlight Relevant Qualifications: If you have a financial qualification or equivalent experience, make it prominent in your application. This is crucial for demonstrating your capability in handling school financial procedures.
Showcase Your Customer Service Skills: Provide examples of how you've delivered excellent customer service in previous roles. Use specific instances to illustrate your problem-solving abilities and proactive approach.
How to prepare for a job interview at Commercial Services Group
✨Know Your Customer Support Basics
Brush up on the fundamentals of customer support, especially in the education sector. Be prepared to discuss how you would handle common queries and issues that schools might face regarding financial procedures.
✨Demonstrate Your IT Skills
Since the role requires excellent IT literacy, be ready to showcase your proficiency with Microsoft Office and any finance-related systems. You might be asked to solve a problem or demonstrate how you would use specific software tools.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated complex information to clients or colleagues in the past, particularly in a customer service context.
✨Understand the Education Sector
Familiarise yourself with the current challenges and trends in the education sector, especially around financial management. This will help you demonstrate your passion for the role and your understanding of the environment you'll be working in.
