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Senior Systems Engineer, User Support
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Arch Capital Group
Senior Systems Engineer, User Support

Senior Systems Engineer, User Support

Full-Time 48000 - 72000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the administration of our tech infrastructure and manage security projects.
  • Company: Join Arch Capital Group, a collaborative company focused on innovation and progress.
  • Benefits: Enjoy flexible working hours and opportunities for professional growth.
  • Why this job: Be part of a dynamic team that values creativity and problem-solving in tech.
  • Qualifications: 5+ years in systems engineering with strong skills in Active Directory and automation.
  • Other info: Work permit required for non-residents; apply through our official site.

The predicted salary is between 48000 - 72000 ÂŁ per year.

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibilityâ„ .

The Senior Systems Engineer (Team Lead) is responsible for the administration and operation of the firm’s Infrastructure. This role requires an in-depth knowledge of Active Directory, Azure, MFA, VMware ESX, Windows security, and related technologies. The candidate will be part of the Cloud & Compute Engineering group. Candidate must be a self-starter, and demonstrate experience managing projects to completion. Candidate must be self-motivated, well organized and must have strong communications skills. This position works very closely with the Cloud, Compute and Messaging Engineering Teams and Senior Systems Engineers of IT Operations.

Job Functions:

  • Candidate MUST have strong Power Shell scripting experience as well as operational responsibility over the Active Directory, DNS, DHCP and PKI services.
  • Strong Azure Iaas + PaaS and Office 365/Exchange Online experience.
  • Install and maintain hardware and software on a virtualized Windows network.
  • Develop processes and procedures to ensure managed environments maintain the highest levels of availability, security, and quality.
  • Lead the security work stream of Active Directory consolidation program; Identify risks and provide guidance regarding remediation of gaps, to facilitate delivery of a hardened and sustainable AD environment. Deliver scripted solutions to assist with discovery and remediation of ad-hoc security gaps.
  • Follow all set procedures and policies pertaining to the Change Management system.
  • Develop capacity forecasts for managed environments that are proactive and prevent problems prior to outages.
  • Manage \”crisis situations\” to a satisfactory conclusion (even under stress).
  • Provide guidance on topics broadly related to information security risk and compliance.
  • Serves as escalation point and provide troubleshooting guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
  • Candidate must be able to accommodate schedule flexibility to deal with escalations and occasional changes during non-core business hours.

    • Required Skills

  • A minimum of 5 years of relevant experience supporting a production environment.
  • At least 3 to 5 years of relevant practical experience managing/troubleshooting authentication services.
  • At least 5 plus years of strong Automation Experience.(PowerShell/Scripts/Terraform)
  • At least 5 years of advanced level Active Directory experience.
  • Knowledge of AKS, Kerberos, LDAP, Active Directory, DNS, DHCP.
  • Experience with implementation of backup/restore and disaster and recovery strategies.
  • Strong familiarity with security issues surrounding network computing and experience in implementation of security systems and controls.
  • Strong knowledge of MFA, Enterprise Apps, IaaS and PaaS in MS Azure
  • Expert knowledge of Active Directory, GPO\’s in a Windows Server 2019/2016 environment.
  • Significant experience with Windows operating systems scripting and troubleshooting.
  • Experience with user and security administration in the Windows environment.
  • Extensive experience with maintenance and administration of VMWare virtualized systems.
  • Knowledge of Microsoft Exchange, HP Proliant Servers, (Inc. iLO) are preferable.
  • Knowledge of Microsoft Windows and Non-Windows Server architectures, Virtualization Technologies.
  • Candidate must have a technologist mindset with aptitude to work on complex projects while possessing organization, time management, and multitasking skills.
  • Candidates should have excellent written and oral communication skills with ability to cross-train team members.
  • Strong ability to adapt to an extremely dynamic environment comprising of high degree of complexities and priorities.

    • desirable Skills:

  • Knowledge and experience of LAN/WAN/Firewall/VPN network technologies.
  • Knowledge and experience of Citrix Virtual Apps and Desktop configuration and support in production environments.
  • Knowledge and experience of Linux
  • Knowledge and experience of Load Balancing technologies including configuration and support of production systems.
  • Knowledge and experience of AWS
  • Knowledge and experience of Cloud based security systems e.g. Tenable Nessus, Solarwinds, Mimecast, Crowdstrike

    • Communication Skills:

  • Excellent interpersonal and communication skills, including strong listening skills.
  • Ability to effectively communicate business and technical information to audiences with varying backgrounds.
  • Ability to communicate with offshore teams and technical development teams.
  • Good documentation and presentation skills.
  • Ability to interact with management in a professional manner.

    • Leadership Skills:

  • Ability to effectively plan, facilitate, and participate in meetings with employees from all organizational levels.
  • Effectively use teamwork to contribute to a high-morale/high-performance team culture, leading by example.
  • Demonstrate the ability to work in an open way, willingness to share knowledge and resources and to educate others within a global team.
  • Effective team player and collaborator.
  • Strong skills in prioritization and reprioritization to react to a dynamic environment as Arch continues to evolve.
  • Results driven; Ability to work independently; Self-starter
  • Experience of Team Lead roles

    • Education and Training:

  • Industry specific training or designation such as MCSA or equivalent
  • Technical degree or certifications preferred but not required.

    • Senior Systems Engineer, User Support employer: Arch Capital Group

    Arch Capital Group is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to reach their full potential. Located in Kent, the company offers robust employee growth opportunities, competitive benefits, and a supportive environment that encourages professional development and teamwork. With a focus on enabling possibilities, Arch Capital Group stands out as a rewarding place for those seeking meaningful careers in technology.
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    Contact Detail:

    Arch Capital Group Recruiting Team

    View Arch Capital Group Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land Senior Systems Engineer, User Support

    ✨Tip Number 1

    Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Azure, and PowerShell. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.

    ✨Tip Number 2

    Network with current or former employees of Arch Capital Group on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.

    ✨Tip Number 3

    Prepare to discuss your project management experience in detail. Since the role requires managing projects to completion, having specific examples ready will demonstrate your capability and leadership skills effectively.

    ✨Tip Number 4

    Showcase your problem-solving skills by preparing for scenario-based questions. Think of past challenges you've faced in similar roles and how you resolved them, especially in high-pressure situations.

    We think you need these skills to ace Senior Systems Engineer, User Support

    Active Directory Management
    PowerShell Scripting
    Azure IaaS and PaaS
    VMware ESX Administration
    Windows Security
    DNS and DHCP Configuration
    PKI Services Management
    Disaster Recovery Strategies
    Information Security Risk Management
    Troubleshooting Complex Systems
    User and Security Administration
    Network Security Knowledge
    Citrix Virtual Apps and Desktop Support
    Load Balancing Technologies
    Cloud Security Systems Knowledge
    Excellent Communication Skills
    Project Management
    Team Leadership
    Adaptability in Dynamic Environments
    Documentation and Presentation Skills

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience, especially in areas like Active Directory, Azure, and PowerShell scripting. Use keywords from the job description to demonstrate that you meet the requirements.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific projects or experiences that align with the responsibilities of the Senior Systems Engineer position.

    Showcase Your Technical Skills: In your application, clearly outline your technical skills and experiences related to the job. Include examples of how you've successfully managed projects or resolved complex issues in previous roles.

    Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

    How to prepare for a job interview at Arch Capital Group

    ✨Showcase Your Technical Expertise

    Make sure to highlight your in-depth knowledge of Active Directory, Azure, and PowerShell scripting during the interview. Be prepared to discuss specific projects where you've successfully implemented these technologies, as this will demonstrate your hands-on experience.

    ✨Demonstrate Problem-Solving Skills

    Since the role involves managing crisis situations, be ready to share examples of how you've effectively resolved complex issues under pressure. This will showcase your ability to think critically and act decisively in challenging scenarios.

    ✨Communicate Clearly and Effectively

    Strong communication skills are essential for this position. Practice explaining technical concepts in a way that non-technical stakeholders can understand. This will show your ability to bridge the gap between technical and non-technical teams.

    ✨Emphasise Team Leadership Experience

    As a Senior Systems Engineer, you'll likely lead projects and teams. Share your experiences in team leadership, focusing on how you foster collaboration and high morale within your team. This will illustrate your capability to lead and inspire others.

    Senior Systems Engineer, User Support
    Arch Capital Group

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