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- Tasks: Join us as an OSS Engineer, tackling fault tickets and enhancing service quality.
- Company: Be part of a dynamic team driving data centre network builds in a hybrid work environment.
- Benefits: Enjoy remote work flexibility with occasional site visits and a collaborative culture.
- Why this job: Make a real impact by improving IT systems and customer satisfaction while gaining valuable experience.
- Qualifications: Must be SC eligible or cleared; immediate starters preferred.
- Other info: This is a 3-month role with opportunities for growth in a fast-paced tech environment.
Role: Operational Systems Support (OSS) Engineer
Duration: 3 months, starting immediately
Location: Warwick / Wokingham / Corsham / Farnborough
Mode: Hybrid – the majority of work is remote, with occasional travel to customer sites.
Candidate Requirements: SC Eligible OR SC Cleared, Immediate Starters ONLY
Project Description:
Part of the DCE Programme – data centre network build.
Job Responsibilities:
- Support the OSS Operations team by improving service and customer focus, managing support of OSS applications, resolving fault tickets, and handling administrative duties. Escalate issues to 4th line support when necessary.
- Resolve fault tickets and perform application administration on the OSS estate. Collaborate with other IT teams to develop standard fixes to reduce ticket volume into 2nd line support.
- Proactively manage supported applications to increase reliability and quality, including reducing fault volumes, impact, and MTTR. Update documentation to meet standards.
- Work with development teams to review and recommend IT system improvements. Manage license compliance, security, patching, and capacity to ensure standards are met.
- Handle customer-related projects (MACDs).
- Onboard devices onto StableNet SNMP, including device discovery, configuring monitoring datapoints, setting alerts, creating reports, supporting fault management, and defect remediation.
Additional Information:
Support the Programme Team in managing the network infrastructure during implementation and transition to Early Life Support.
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Operations Support Engineer employer: Prodapt (UK) Limited
Contact Detail:
Prodapt (UK) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Engineer
✨Tip Number 1
Familiarise yourself with the specific OSS applications mentioned in the job description. Understanding how these systems work and their common issues will give you an edge during discussions with our team.
✨Tip Number 2
Brush up on your knowledge of network infrastructure and data centre operations. Being able to speak confidently about these topics will demonstrate your readiness for the role and your ability to contribute from day one.
✨Tip Number 3
Prepare examples of how you've successfully resolved technical issues in the past. We value problem-solving skills, so showcasing your experience in managing fault tickets or improving service quality will be beneficial.
✨Tip Number 4
Since this role involves collaboration with various IT teams, think of ways you've effectively worked in a team environment before. Highlighting your teamwork skills can set you apart as a candidate who can thrive in our hybrid work model.
We think you need these skills to ace Operations Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operations Support Engineer position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in operational systems support, fault ticket resolution, and collaboration with IT teams. Use specific examples to demonstrate your ability to manage applications and improve service quality.
Showcase Technical Skills: Make sure to include any technical skills that are relevant to the role, such as knowledge of SNMP, application administration, and network infrastructure management. Mention any certifications or training that support your eligibility for SC clearance.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Explain why you are an ideal candidate and how you can contribute to the OSS Operations team.
How to prepare for a job interview at Prodapt (UK) Limited
✨Understand the Role
Make sure you have a clear understanding of the Operations Support Engineer role. Familiarise yourself with the responsibilities, especially around OSS applications and fault ticket resolution. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Technical Skills
Be prepared to discuss your technical skills relevant to the job, such as experience with SNMP, application administration, and network infrastructure. Highlight any specific tools or technologies you've used that align with the job description.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving fault tickets and managing support issues, be ready to share examples of how you've successfully solved problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the team dynamics, current challenges they face, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
