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- Tasks: Lead the Ocean Export Team, ensuring top-notch customer service and operational performance.
- Company: Join a dynamic freight forwarding company based in Dartford, focused on global shipping solutions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a collaborative team that values innovation and proactive problem-solving.
- Qualifications: 4+ years in Ocean Export, with supervisory experience preferred; strong communication skills required.
- Other info: Autonomous role with opportunities to improve service quality and business safety.
The predicted salary is between 36000 - 60000 £ per year.
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Ocean Export Team Leader responsibility Dartford based. Back up to Department Manager and providing support when requested.
Responsibilities
- Providing excellent customer service to customers and overseas partners.
- Working closely with colleagues, ensuring to maintain the highest level ofoperational performance.
- Resolving accounting issues and queries as and when directed by management, ensuring these are dealt with within a timely manner.
- Identify and provide early warning to your direct line manager on any issues and problems that could have an adverse effect on deadlines
- Building and maintaining relationships (internal/external)
- Discuss task delegation and review issues with direct linemanager
- Communication: fast response to all enquires
- Assist in the interview and recruitment of team members
- Work closely with direct line manager to identify opportunities for process improvements
- Handling escalations from customers and internally
- Proactively resolve internal or external issues quickly
- Assist with training new team members
- Any other duties as required by management.
Authorities
– Authorised to perform responsibilities autonomously, using initiative to escalate any material impact to the business, as appropriate.
– Identify any opportunities for improvements in overall service quality and business safety Exemption Type Exempt (Salaried) Job Requirements
Job Description
Role Scope
Ocean Export Team Leader responsibility Dartford based. Back up to Department Manager and providing support when requested.
Responsibilities
Authorities
– Authorised to perform responsibilities autonomously, using initiative to escalate any material impact to the business, as appropriate.
– Identify any opportunities for improvements in overall service quality and business safety Exemption Type Exempt (Salaried) Job Requirements
Qualifications / Experience
– Minimum of 4 years of extensive Ocean (Export/Import) experience
– Minimum of 2 years Supervisory role within the freight forwarding industry would be an advantage
-Knowledge of various local and International shipping and freight forwarding practices. – Combinedexcellentcommunicationandinterpersonalskillswithastrongabilityto analyse situations and to makegooddecisionsbasedonavailableinformation. -Ability to adapt quickly to changing policies and procedures. -Computer literate in Microsoft Office
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Ocean Export Co-ordinator employer: BDP International
Contact Detail:
BDP International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Export Co-ordinator
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in ocean export. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the industry.
✨Tip Number 2
Network with professionals in the freight forwarding industry, especially those who have experience in ocean exports. Attend industry events or join relevant online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved issues in previous roles. Highlighting your problem-solving skills and ability to handle escalations will be crucial for this position.
✨Tip Number 4
Showcase your leadership abilities by discussing any experience you have in training or mentoring team members. This will align well with the responsibilities of supporting the Department Manager and assisting in recruitment.
We think you need these skills to ace Ocean Export Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in ocean export and supervisory roles. Emphasise your skills in customer service, communication, and problem-solving, as these are crucial for the position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Use examples from your past experiences to demonstrate how you meet the qualifications and can contribute to the team.
Highlight Relevant Experience: In your application, clearly outline your 4+ years of ocean export experience and any supervisory roles you've held. Mention specific achievements or improvements you've made in previous positions that relate to the job.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples of how you've effectively communicated with customers and colleagues in the past. This could include resolving issues or training new team members.
How to prepare for a job interview at BDP International
✨Showcase Your Customer Service Skills
As an Ocean Export Co-ordinator, providing excellent customer service is key. Be prepared to share specific examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your ability to maintain strong relationships with both customers and overseas partners.
✨Demonstrate Team Collaboration
Highlight your experience working closely with colleagues and how you contribute to a high level of operational performance. Discuss any instances where you've collaborated on projects or helped train new team members, as this shows your commitment to teamwork and process improvement.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle potential issues that could affect deadlines. Think of examples where you've identified problems early and taken proactive steps to resolve them. This will showcase your initiative and ability to work autonomously while keeping management informed.
✨Familiarise Yourself with Industry Practices
Make sure you're up to date with local and international shipping and freight forwarding practices. Being knowledgeable about these areas will not only help you answer technical questions but also demonstrate your passion and commitment to the role.
