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For Companies At a Glance
- Tasks: Support customers with inquiries, shipment tracking, and logistics coordination.
- Company: Join DFDS, a key player in freight services across Europe.
- Benefits: Enjoy life assurance, pension schemes, free ferry travel, and wellness support.
- Why this job: Be part of a diverse team, develop your skills, and make a real impact.
- Qualifications: No prior experience needed; just bring enthusiasm and a willingness to learn.
- Other info: Work Monday to Friday with flexible shifts and ongoing training opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Freight Customer Service Specialist.
Be part of the movement – and play your part.
About the role
As a Freight Customer Service Specialist, you will play a key role in ensuring a seamless and professional experience for our clients, acting as a central point of contact for customer support and logistics coordination. This role requires a proactive and detail-oriented individual capable of managing a variety of tasks related to freight operations, customer communication, and regulatory compliance. Your contribution will be vital in maintaining service standards, resolving customer issues, and supporting operational efficiency across departments. This role requires you to work Monday to Friday on a rotational shift pattern between 07:30am – 18:00pm.
You will be responsible for
- Providing timely and professional support to customers by addressing general enquiries, shipment tracking, and documentation assistance.
- Handling specialized cargo requirements including hazardous goods, abnormal loads, and customs clearance, ensuring compliance with all regulations.
- Preparing and compiling service reports to monitor performance and identify areas for improvement.
- Liaising with Port Authorities, Government Agencies, and internal teams to facilitate efficient freight handling and issue resolution.
- Communicating proactively with customers through regular updates, service notifications, and follow-ups to ensure satisfaction and foster loyalty.
About you
You are a confident and enthusiastic individual with excellent communication, organizational, and customer service skills. While prior knowledge of hazardous cargo and experience in the shipping or freight industry would be advantageous, it is not essential—we are committed to providing training to help you develop a high standard of knowledge in this area.
You take pride in being detail-oriented and customer-focused, with the ability to handle multiple tasks efficiently. You are comfortable using basic computer programs such as Word and Excel, and you’re eager to learn and grow within a dynamic, fast-paced environment.
A true team player, you thrive in collaborative settings but also work well independently, showing initiative and ownership of your responsibilities. You remain calm under pressure, always maintain a professional attitude, and are dedicated to delivering excellent service to both customers and colleagues.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Be a valued member of a diverse team at DFDS and help drive change together.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:
- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Breeze, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
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Freight Customer Service Specialist employer: DFDS UK & Ireland
Contact Detail:
DFDS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the freight and logistics industry. Understanding key terms and processes will not only boost your confidence but also help you engage in meaningful conversations during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues or improved customer satisfaction in previous roles. This will demonstrate your proactive approach and ability to handle challenges.
✨Tip Number 3
Network with professionals in the freight and logistics sector. Attend industry events or join online forums to connect with others, which can provide insights and potentially lead to referrals for job openings.
✨Tip Number 4
Research DFDS and its values. Understanding our commitment to diversity and inclusivity will allow you to align your personal values with ours, making a strong case for why you would be a great fit for the team.
We think you need these skills to ace Freight Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Freight Customer Service Specialist role. Emphasise your customer service abilities, attention to detail, and any experience in logistics or freight operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of the job description that resonate with you and explain how your background makes you a great fit for the role.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as communication, organisation, and the ability to handle multiple tasks. If you have experience with hazardous goods or customs clearance, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at DFDS UK & Ireland
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and recent developments. Understanding their role in the freight industry will help you tailor your responses and show genuine interest.
✨Prepare for Customer Scenarios
As a Freight Customer Service Specialist, you'll need to handle various customer inquiries and issues. Think of examples from your past experiences where you successfully resolved customer problems or improved service quality.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. You might be asked to explain complex information, so practice simplifying it.
✨Highlight Your Attention to Detail
Given the nature of freight operations, attention to detail is crucial. Be prepared to discuss how you ensure accuracy in your work, whether it's in documentation or compliance with regulations.
