Public Enquiry Volunteer - Billingshurst

The Billingshurst hub is run successfully by a team of volunteers who dedicate their time and skills to supporting the local community, liaising between the public and the police.

The Role & Key Responsibilities

You will be the first point of call to a member of the public coming into the hub and will be able to signpost them to the appropriate team or department within Sussex Police or make them aware that their concern is not a policing matter.

Please note you will not be expected to deal with 999 calls or responses.

Key responsibilities include;

• Liaising with the public who come into the Billinghurst hub.
• Supporting the local community in reporting a crime via the internet.
• Liaise with victims of crime and signpost them to the relevant departments/agencies.
• Give out advice to the local community and again signposting as appropriate
• Act as a Sussex Police presence in the community.
• Support the local PSCO and NPT in the area in planning community workshops where advice on crime prevention or other crime types such as fraud can be given to protect the community.

Skills & Experience

• Good understanding of IT
• Understanding and sympathetic to various problems.

Why Volunteer With Us?

We take pride in looking after our volunteers, through volunteering you will have the opportunity to:

• Experience policing first‑hand
• Meet new people and teams
• Learn and develop your skills

We will reimburse any travel expenses you may incur whilst volunteering and we have recognition schemes in place for us to formally show our appreciation for your service.

As a police support volunteer you will have access to financial and mental well‑being guidance and support, discounts for everyday spend, our on‑site gyms and a range of sports clubs. Volunteering with us will also allow you to apply for other voluntary and paid positions within the Force.

We are only as good as our people. It\’s important that our officers and staff can be themselves in the workplace and we know that as an organisation we\’ll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti‑racist police service. We promise to challenge injustice, ensure fairness and to uphold anti‑racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.