Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage high-value clients, providing tailored support and insights to enhance their experience.
- Company: Join a leading social network in the crypto space, focused on client satisfaction and growth.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional development.
- Why this job: Be part of a dynamic team that values relationships and drives innovation in the crypto industry.
- Qualifications: 4+ years in client-facing roles; knowledge of crypto markets is a plus.
- Other info: Fluency in multiple languages and strong interpersonal skills are essential.
The predicted salary is between 48000 - 84000 £ per year.
Social network you want to login/join with:
We are seeking a customer-obsessed, performance-driven Account Manager to join our growing VIP Account Management team. In this role, you will own a book of high-value customers of our Main App, delivering white-glove service to maximize client satisfaction, retention, and revenue growth. Your mission is to build deep, trusted relationships with top-tier customers, helping them to unlock more value through tailored support, insights, and product engagement. This is a high-impact role for someone who thrives at the intersection of client service, performance accountability, and the fast-based world or crypto.
Key Responsibilities:
Client Relationship Management:
– Manage and grow a portfolio of high-value traders, acting as the main point of contact and advocate for each client.
– Deliver concierge-level support and guidance, offering proactive outreach and rapid response to client needs.
– Provide personalized insights, market intelligence, and platform tips to drive engagement and deepen client loyalty.
Performance & Revenue Growth:
– Identify and execute on cross-sell and upsell opportunities that align with client needs and behaviors.
– Monitor client usage and AUM to uncover growth opportunities and retention risks.
– Drive product adoption and trading frequency by surfacing relevant features and tools.
– Track client satisfaction through NPS and qualitative feedback loops, driving continuous improvement in service delivery.
– Work closely with Product, Marketing, Risk, and Compliance to deliver a seamless client experience and elevate the voice of the customer internally.
– Help grow the business through referrals, network expansion, and deep relationship-building.
Requirements
- 4+ years of experience in client-facing roles such as account management, relationship management, sales, or customer success—ideally in crypto, fintech, trading, or financial services.
- Proven ability to manage high-value/HNW clients with exceptional service standards.
- Deep understanding of crypto markets and trader behaviors (or strong eagerness to learn quickly).
- Fluent in one or more languages relevant to your regional market; strong cultural awareness and appreciation required.
- Highly organized, data-driven, and performance-oriented.
- Confident communicator and trusted advisor with strong interpersonal skills.
- Ability to thrive in a dynamic, fast-paced, and compliance-conscious environment.
#J-18808-Ljbffr
VIP Account Manager employer: Crypto.com
Contact Detail:
Crypto.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Account Manager
✨Tip Number 1
Familiarise yourself with the crypto market and trading behaviours. Understanding the nuances of this industry will not only help you in conversations but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the crypto and fintech sectors. Attend relevant events or join online communities to build connections that could provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your client management skills through real-life examples. Think about how you've successfully managed high-value clients in the past and be ready to discuss these experiences during interviews.
✨Tip Number 4
Stay updated on the latest trends and developments in the crypto space. Being knowledgeable about current events will allow you to engage meaningfully with potential clients and show that you're proactive.
We think you need these skills to ace VIP Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in client-facing roles within crypto, fintech, or financial services. Use specific examples that demonstrate your ability to manage high-value clients and deliver exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the crypto market. Mention how your skills align with the responsibilities of the VIP Account Manager role and provide examples of how you've successfully built relationships with clients in the past.
Showcase Your Communication Skills: Since this role requires strong interpersonal skills, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully engaged with clients or resolved issues in previous roles.
Highlight Performance Metrics: If possible, include quantifiable achievements in your application. For instance, mention any revenue growth you contributed to, client retention rates, or successful upsell opportunities you've executed. This will demonstrate your performance-driven mindset and ability to deliver results.
How to prepare for a job interview at Crypto.com
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing high-value clients. Highlight specific examples where you successfully built relationships and delivered exceptional service, as this role requires a strong focus on client satisfaction.
✨Demonstrate Your Knowledge of Crypto Markets
Since the position is in the crypto space, make sure to brush up on current trends and trader behaviours. Being able to speak knowledgeably about the market will show your enthusiasm and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific client situations. Think through potential challenges you might face with high-net-worth clients and how you would address them effectively.
✨Emphasise Your Data-Driven Approach
This role requires a performance-oriented mindset. Be ready to discuss how you've used data to drive client engagement and retention in previous roles, showcasing your analytical skills and strategic thinking.
