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- Tasks: Lead content design and user-centred design across teams, ensuring high-quality, accessible content.
- Company: Made Tech uses human-centred technology to enhance public services for better societal outcomes.
- Benefits: Enjoy a supportive community, opportunities for mentorship, and the chance to influence meaningful projects.
- Why this job: Join a vibrant team dedicated to improving public services and making a real impact in society.
- Qualifications: Experience in public service design, strong mentoring skills, and a client-focused approach are essential.
- Other info: Opportunity to lead hiring and onboarding processes while promoting a healthy community of practice.
The predicted salary is between 36000 - 60000 £ per year.
Our aim at Made Tech is to use human-centred technology to improve society. We believe putting people at the heart of designing, building, and delivering public services leads to better outcomes for everyone.
About the Role
A Lead Content Designer is an expert practitioner responsible for setting standards, mentoring colleagues, and leading content design and user-centered design (UCD) approaches across multiple teams or complex services. They work autonomously, influence stakeholders, and ensure high-quality, user-focused content that aligns with client objectives and meets accessibility standards.
Key Responsibilities
- Lead the overall UCD approach within your service team.
- Ensure the quality of content delivery and set Made Tech’s design standards.
- Produce high-quality, user-focused content.
- Facilitate shared understanding of problems and testing ideas within teams.
- Ensure services are accessible to all users.
- Meet the government Service Standard through content and design best practices.
- Demonstrate good content sharing and improvement habits.
- Manage content across multiple channels and oversee its effectiveness.
- Build client relationships and understand their needs.
- Support business development through UCD expertise in bids.
- Identify skill gaps and support team development.
- Lead or support hiring and onboarding of designers.
- Promote a healthy, supportive community of practice.
- Represent content design internally and publicly.
Skills, Knowledge, and Expertise
- Experience in delivering good public services.
- Ability to identify new business opportunities.
- Proven case studies of designing and delivering successful public services.
- Commitment to growing and maintaining a vibrant UCD community.
- Client-focused approach.
- Mentoring and growth mindset.
- Ability to think through making and implementation.
Support in applying: If you need this job description in another format or require assistance with your application, please email talent@madetech.com.
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Lead Content Designer employer: Made Tech Limited
Contact Detail:
Made Tech Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Content Designer
✨Tip Number 1
Familiarise yourself with user-centred design principles and best practices. Being able to discuss how you've applied these in previous roles will show your expertise and alignment with our values.
✨Tip Number 2
Prepare to showcase your experience in mentoring and leading teams. We value a collaborative environment, so examples of how you've supported others in their growth will be beneficial.
✨Tip Number 3
Research Made Tech's current projects and public services. Understanding our work will help you articulate how your skills can contribute to our mission of improving society through technology.
✨Tip Number 4
Be ready to discuss your approach to building client relationships. Highlighting your client-focused mindset and ability to identify their needs will demonstrate your fit for the role.
We think you need these skills to ace Lead Content Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Lead Content Designer at Made Tech. Familiarise yourself with user-centred design principles and how they apply to public services.
Tailor Your CV: Highlight your relevant experience in content design and user-centred design. Include specific examples of projects where you've led teams or improved public services, showcasing your impact and results.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for human-centred technology and how it aligns with Made Tech's mission. Mention your mentoring experience and how you can contribute to building a supportive community of practice.
Showcase Your Portfolio: Include a portfolio that demonstrates your best work in content design. Make sure to highlight case studies that reflect your ability to deliver successful public services and meet accessibility standards.
How to prepare for a job interview at Made Tech Limited
✨Showcase Your UCD Expertise
As a Lead Content Designer, it's crucial to demonstrate your understanding of user-centred design principles. Prepare examples from your past work where you've successfully implemented UCD approaches and how they improved service delivery.
✨Highlight Mentoring Experience
Since mentoring is a key responsibility, be ready to discuss your experience in guiding and developing other designers. Share specific instances where your mentorship led to tangible improvements in team performance or project outcomes.
✨Prepare for Stakeholder Engagement
You'll need to influence stakeholders effectively, so think about how you've navigated complex relationships in previous roles. Be prepared to discuss strategies you've used to align client objectives with user needs.
✨Demonstrate Accessibility Awareness
Accessibility is vital in content design. Familiarise yourself with the latest accessibility standards and be ready to discuss how you've ensured that your content meets these requirements in past projects.
