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- Tasks: Join us as an Event Steward, welcoming visitors and ensuring smooth event operations.
- Company: Stadium is dedicated to providing world-class customer service at major events across the Midlands.
- Benefits: Enjoy flexible casual work hours and competitive pay starting at £12.21 per hour.
- Why this job: Experience exciting events like concerts and sports while enhancing your skills in a dynamic environment.
- Qualifications: No prior experience needed; just a good level of English and a calm approach under pressure.
- Other info: Must be over 18 to apply; training provided for all successful candidates.
- Location: Birmingham, West Midlands, United Kingdom
We are looking for Event Stewards to work across the Midlands;and join us as partof our Event Stewardingteam. The successful candidate will have the opportunity to work at a multitude of events such as sporting events, concerts, and festivals, in particular Coventry FC, Wolverhampton Wanderers, Derby County, Manchester United, Everton FCand more!
Stadium are always looking at upskilling our staff, to give them and our clients the best possible service we can!
Stadium serves its clients with one goal in mind – keeping people safe. We consistently achieve this goal through the three key parts of our business: Event Services, Training, and temporary Hostile Vehicle Mitigation (HVM). We pride ourselves on providing a world-class level of customer service and are looking for industry-leading experts to join us in experiencing working at what we like to call, the world\’s special moments!
Responsibilities include and are not limited to:
- Welcoming all visitors to the venue
- Dealing with any queries and offering additional information regarding the event
- Checking access passes (where applicable)
- Helping to direct flow of foot traffic
- Offer an excellent level of customer service to ensure the smooth running of the event
- Being the eyes and ears of the event and ensuring the safety team have the information they require
All skills below are advantageous however not essential as we will provide all training to support successful candidates:
- Experience working as an an Event Steward
- You must have a good level of verbal and written English
- The ability to react calmly in high pressured situations
- If you want to work as an SIA operative, please apply using the specific SIA job advert, this advert is specifically for Event Stewards.
Shift times will vary on each event, early and late shifts will be available.
All work is offered on a casual basis giving you flexibility to work around your current commitments.
Rate of pay:
Depending on the event you work, the hourly rate is£12.21
If you have previously worked as a customer service assistant, event steward, NVQ Level 2 spectator safety steward, car park marshal, traffic management operative, traffic attendant, hospitality host, front of house or any other relatable role please apply today with your CV attached!
Due to the nature of this role all applicants must be over 18 years of age.
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Event Steward (Birmingham) employer: Stadium Group
Contact Detail:
Stadium Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Event Steward (Birmingham)
✨Tip Number 1
Familiarise yourself with the venues and events you'll be working at. Knowing the layout of stadiums and the specifics of each event can help you feel more confident and prepared when you're on the job.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be interacting with a variety of people, being friendly, approachable, and knowledgeable will make a great impression and help you stand out.
✨Tip Number 3
Practice staying calm under pressure. Events can get hectic, so developing techniques to manage stress and maintain composure will be invaluable in ensuring safety and providing excellent service.
✨Tip Number 4
Network with other event staff and professionals in the industry. Building connections can lead to more opportunities and insights about upcoming events where you could work as an Event Steward.
We think you need these skills to ace Event Steward (Birmingham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service or event stewarding. Include specific roles you've held and the skills you've gained that relate to the responsibilities mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the events you'll be working at. Mention your ability to handle high-pressure situations and your commitment to providing excellent customer service.
Highlight Relevant Skills: In your application, emphasise skills such as communication, teamwork, and problem-solving. These are crucial for an Event Steward, so make sure they stand out in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stadium Group
✨Show Your Customer Service Skills
As an Event Steward, you'll be the face of the event. Make sure to highlight any previous experience in customer service roles during your interview. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Calmness Under Pressure
The ability to remain calm in high-pressure situations is crucial for this role. Prepare to discuss scenarios where you've successfully managed stress or resolved conflicts, showcasing your problem-solving skills.
✨Familiarise Yourself with the Events
Research the types of events you might be working at, such as football matches or concerts. Being knowledgeable about the venues and events can help you answer questions more confidently and show your enthusiasm for the role.
✨Ask Insightful Questions
At the end of the interview, don't hesitate to ask questions about the training provided or the team culture. This shows your interest in the position and helps you determine if it's the right fit for you.
